Investigations Support Specialist

City National Bank of Florida•Coral Gables, FL

About The Position

The Investigations Support Specialist performs Level 1 case management, research, and documentation for external fraud investigations within the Investigations Unit of the Financial Crimes Prevention (FCP) Fraud Division. The role reviews and triages reported fraud incidents, gathers required information, documents findings, and routes or assigns cases according to established procedures. Casework may include check fraud, wire fraud, new account fraud, identity theft, and fraud-monitoring alerts. The Specialist supports protection of the Bank and its clients through accurate research, analysis, and detailed recordkeeping. The role frequently interacts with clients, internal business partners, financial institution partners, and law enforcement to validate high-risk transactions, gather case information, and carry out established actions to mitigate financial, operational, and reputational risk. It requires adherence to regulatory requirements, internal policies, documented procedures, and escalation requirements, including Regulation E, Regulation CC, Regulation GG, Regulation V, FCRA, the FACT Act, the Bank Secrecy Act, NACHA Rules, and Visa Operating Rules.

Requirements

2–4 years of financial fraud investigation or fraud-related experience.
Working knowledge of applicable banking laws and regulations, including GLBA, UCC, Regulation E, Regulation CC, and FACTA identity-theft requirements.
Strong verbal and written communication skills.
Proficiency in relevant systems, fraud-monitoring tools, and Microsoft Office applications.
Strong analytical, investigative, and problem-solving skills.
Ability to apply established procedures and criteria to fact-finding, analysis, problem-solving, and routine case decisions, escalating exceptions or higher-risk matters.
Ability to manage multiple cases and shifting priorities in a fast-paced environment.
High attention to detail and accuracy in documentation.
Ability to interact professionally with clients, team members, and external partners.
Sound judgment and ability to handle confidential information responsibly.
Bachelor’s degree in Criminal Justice, Cybersecurity, or a related field, or an equivalent combination of education and/or relevant professional experience in lieu of a degree.

Responsibilities

Research and process assigned Level 1 fraud cases, including Red Flags referrals, check verification, and endorsement issues; document cases promptly and prepare concise summaries in accordance with procedures and escalation requirements.
Enter fraud cases received from front-line and operational areas into the fraud detection tool, verify that case data is complete and accurate, and gather documentation so cases are ready for assignment to the Investigations Unit.
Monitor the Fraud Investigation Inbox and respond to inquiries related to fraud cases.
Process recovery requests from other financial institutions for check fraud claims and track pending items accurately.
Research assigned cases, gather evidence, conduct preliminary analysis, and maintain investigative records for review by Fraud Investigators.
Prepare investigative materials for case progression and reporting by researching and compiling supporting data.
Identify and communicate fraud trends across multiple clients or accounts.
Communicate professionally and effectively with clients and business lines, verbally and in writing.
Review transactional reports using established criteria to identify potentially fraudulent activity and escalate findings as required.
Provide branch and internal teams with procedural guidance about suspicious, unusual, or potentially fraudulent activity, and escalate matters outside established guidance.
Document or update procedures related to the job function when needed, subject to management review and approval.
Keep current on evolving fraud trends through training, workshops, and networking engagements.
Follow Bank policies, procedures, and required compliance training, including BSA/AML and U.S. Patriot Act obligations.
Identify risk-related issues that require escalation to management.
Perform assigned fraud investigation functions, which may include placing or removing account restrictions and memos in accordance with established criteria, procedures, and approvals; maintain accurate FCP Fraud tracking logs.
Maintain departmental reports and distribute data as directed by the FCP Fraud Leadership Team.
Prioritize tasks to meet deadlines and work assigned cases urgently while maintaining accuracy.
Perform other related duties and projects as assigned.