Investigations Specialist (Remote)

ABC Legal Services • Puerto Rico (Remote), PR

4h • Remote

About The Position

The Investigations Specialist conducts investigations using databases to locate individuals and businesses for service of process. The role involves communicating investigation findings to co-workers and customers to advise on the next steps of an order. The position is part of the Investigations Team and supports daily goals in a fast-paced office environment. It is remote and located in Puerto Rico.

Requirements

• High school diploma or GED.
• At least 6 months of related experience.
• Ability to work remotely with a strong work ethic.
• Reliability and ability to maintain high levels of confidentiality with privileged information.
• Excellent interpersonal skills and ability to communicate effectively with peers.
• Openness to learning new things and responding positively to feedback.
• Technical savvy, including experience with Microsoft Office Suite and ability to learn new systems.

Nice To Haves

• Experience in an office environment and/or customer-facing position.

Responsibilities

• Conduct investigations to locate individuals and businesses by reviewing findings for the subject of service of process and cross-referencing previous aspects of an order.
• Communicate findings to customers and co-workers as needed.
• Answer investigation-related phone calls and emails.
• Update procedural documents and review existing procedures.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with company matching
• Paid time off
• 7 paid company holidays
• 4 floating holidays per year
• Life insurance and AD&D insurance
• Long-term disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• Employee Assistance Program (EAP)
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED