Inventory Specialist

Walgreens•Albuquerque, NM

5d•$18 - $23

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures throughout the store, including the front end and pharmacy. The role supports pharmacy inventory management, champions On-Shelf Availability, and oversees receiving, counting, ordering, pricing, returns, planogram accuracy, inventory records, and other in-store inventory processes. The specialist reviews and coordinates use of reports and systems that affect on-hand balances and pricing, and maintains asset-protection processes and claims for overages, shortages, order errors, and damaged goods, including prescription drugs. In designated stores, the specialist may open or close the store in the absence of store management, completing required system start-ups, cash handling, cashier duties, and readiness of the sales floor and stockroom. The role also supports customer service, store operations, package delivery and pickup activities, team training, and communication between management and other team members. Pharmacy inventory duties are performed under the supervision of the pharmacist-in-charge. The specialist attends company training and e-learning, including safety training, and obtains and maintains a state-required pharmacy license or certification.

Requirements

Internal candidates: six months of prior work experience with Walgreens; external candidates: one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Internal candidates must have an “Achieving expectations” rating on their last performance review and no written disciplinary actions in the previous 12 months.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification as required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train store-wide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory activities, including receiving, counting, ordering, returns, recalls, transfers, and verification of shipments and claims under the pharmacist-in-charge's supervision.
Receive, count, price, and process returns for inventory; champion On-Shelf Availability and validate planogram accuracy.
Review and coordinate the proper use of reports and system applications affecting on-hand balances and pricing.
Maintain front-end and pharmacy asset-protection practices and file claims for overages, shortages, order errors, and damaged goods.
When designated and in the absence of store management, open or close the store, complete system start-ups and cash-handling and cashier responsibilities, and prepare the floor and stockroom for the business day.
Engage customers, offer assistance, and, when designated as leader on duty, resolve customer issues and answer questions.
Model and share customer-service best practices with team members.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, and receiving orders.
Scan deliveries while vendors are still in the store; verify physical receipt, follow up on undelivered scheduled receipts, and open tickets to correct inaccurate orders.
Complete or verify pharmacy order postings and tote audits, and report shortages or damaged products.
Complete the On-Shelf Availability process for applicable departments, including disposals, call-ins, vendor returns, and scan-outs and scan-out returns.
Complete pharmacy recalls, vendor returns, damaged salvage returns, excess inventory returns, and applicable interstore transfers; verify posting of pharmacy and prescription claims.
Execute pricing activities, including price changes, markdowns, markdown deletions, signage, and applicable regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders for excess, and maintaining and ordering consigned inventory as needed.
Update on-hands for designated pull-and-quarantine items and place them in the designated holding area.
Maintain accurate inventory counts and on-hand quantities across departments, stockroom, overstock locations, and pharmacy; complete pharmacy smart counts.
Ensure inventory compliance with state and local laws for regulated products, including alcoholic beverages and tobacco products.
Maintain inventory records and systems for received products; organize and retain invoices, receipts, and return authorizations.
Help prepare for physical inventory and support inventory-day activities, including preparing the sales floor, stockroom, and pharmacy and auditing the third-party team.
Keep counters and shelves clean and well merchandised.
Learn and use store systems and equipment.
Assist and coach the store team on package delivery activities, including package scanning and returns; support the Pickup Program.
When designated as leader on duty, register sales on the POS system and document scanning errors, price verifications, items not on file, price modifications, and voids; process returns, order voids, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete additional assigned activities and tasks.
Attend company training and complete e-learning modules, including safety training.
Obtain and maintain a valid pharmacy license or certification when required by the state.
Coach and develop team members' capabilities with inventory systems; when leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.