Inventory Specialist

Walgreens•Covington, KY

9d•Onsite

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures across the store, including the front end and pharmacy. The role supports pharmacy inventory management; champions On-Shelf Availability; and handles receiving, counting, ordering, pricing, returns, planogram accuracy, inventory reporting, asset protection, and claims for overages, shortages, order errors, and damaged goods. In designated stores, the role may open or close the store and serve as leader on duty in the absence of store management. The Inventory Specialist engages customers and models customer service best practices. The role coordinates warehouse, vendor, front-end, and pharmacy inventory processes; verifies pharmacy shipments and claims under the pharmacist-in-charge’s supervision; maintains accurate inventory records and on-hand balances; completes pricing and return activities; and supports physical inventory, package delivery, and pickup programs. It also maintains required documentation, coaches team members on inventory systems and processes, completes assigned training, and obtains and maintains a state-required pharmacy license or certification.

Requirements

Six months of prior Walgreens work experience for internal candidates, or one year of prior retail work experience for external candidates.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification as required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train storewide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory management, including receiving, counting, ordering, returns, recalls, and inventory transfers under the pharmacist-in-charge’s supervision.
Champion On-Shelf Availability and complete receiving, counting, pricing, planogram validation, returns, and other in-store inventory processes.
Review and coordinate use of reports and system applications affecting inventory on-hand balances and pricing.
Execute and maintain front-end and pharmacy asset protection practices; file claims for overages, shortages, order errors, and damaged goods.
In designated stores, open or close the store in the absence of store management, completing required system start-ups, cash handling, cashier duties, and floor and stockroom readiness.
Engage customers, offer assistance, model customer-service practices, and, when leader on duty, resolve customer issues and answer questions.
Create, review, receive, and scan warehouse and vendor orders, including common-carrier deliveries; address undelivered receipts and inaccurate orders.
Verify pharmacy shipment postings and complete or verify postings for pharmacy warehouse, prescription, OTC, secondary vendor, flu, and dropship orders; audit totes and report shortages or damage.
Complete the On-Shelf Availability process, including disposals, call-ins, vendor returns before expiration, and scan-outs and scan-out returns for subscribed departments and pharmacy.
Complete pharmacy recalls, vendor returns, non-controlled and damaged salvage returns, and applicable excess inventory returns or interstore transfers.
Verify posting of pharmacy and prescription claims.
Complete pricing activities, including price changes, markdowns, markdown deletions, accurate signage, and other required regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items; monitor pharmacy manual orders and maintain consigned inventory as required.
Update on-hands for designated pull-and-quarantine items and place them in the designated holding area.
Maintain accurate inventory counts and on-hand quantities across departments, stockrooms, overstock locations, and pharmacy; complete pharmacy smart counts.
Ensure inventory compliance with state and local laws for regulated products.
Maintain inventory records and organize invoices, receipts, and return authorizations.
Prepare for physical inventory and support inventory-day activities, including preparing store areas and auditing the third-party team.
Keep counters and shelves clean and well merchandised; learn store systems and equipment.
Assist and coach the store team on package delivery activities, including package scans, daily inventory functions, and package returns; support the Pickup Program.
In designated stores, when leader on duty, register sales on the POS system and complete related sales records, returns, voids, refunds, cash drops, and change requests.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete other assigned tasks.
Attend company training and complete e-learning modules, including safety training.
Serve as a liaison between management and non-management team members by coaching and developing inventory-system capabilities.
When leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.