Inventory Specialist

Wheels • Schaumburg, IL

6d • Onsite

About The Position

The Inventory Specialist investigates and resolves dealer, client, and driver issues to help vendors securitize Wheels or client assets. The role supports the response center by addressing internal and external customer inquiries, solving vehicle pickup problems, and helping manage the VOR vendor network. The position is an individual contributor based in a professional office environment in Georgia or Illinois, with a Monday-through-Friday schedule and no required travel.

Requirements

• High school diploma or GED.
• Two to five years of office or customer service experience.
• Working knowledge of Microsoft Windows, Word, Excel, and Outlook.
• Ability to objectively analyze information and draw rational conclusions.
• Ability to gather information and use deductive reasoning to determine which information applies to a subject.
• Strong customer service skills.
• Ability to speak and write clearly and concisely.
• Ability to interact with customers and co-workers diplomatically and tactfully.
• High attention to detail and a process-oriented approach.
• Ability to manage multiple tasks simultaneously.
• Organizational, time management, and prioritization skills, including the ability to adjust to changes in workload.
• QWERTY keyboard and general computer navigation skills.
• Regularly talk and hear, and use hands and fingers to operate call center tools.

Nice To Haves

• Knowledge of the automobile leasing industry.

Responsibilities

• Help maximize net sale dollars by ensuring vehicles are picked up and ready for sale within department and client timeframes.
• Coordinate and manage an annual vehicle inventory valued at forty million dollars.
• Respond to customer and internal Salesforce requests in the Remarketing Auction Vehicle queue and manage escalated issues.
• Manage special client reporting to ensure responsiveness and proper execution of vehicle securitization.
• Manage third-party transportation vendor reporting to ensure vehicles are delivered to auction.
• Work with the Account Team to streamline client-specific vehicle pickup processes.
• Provide client reports detailing vehicle delays and estimated arrival times to fleet contacts upon request.
• Interpret weekly inventory reports and contact dealers to verify that vendors are conducting their verification processes diligently.
• Escalate to the Response Center vehicles that dealers report drivers did not turn in.
• Manage aging inventory and ensure vehicles are escalated within the vendor organization and to management.
• Research and resolve vendor inquiries related to driver and fleet contact information.
• Process vehicle terminations and update pickup information in the VOR system.
• Build positive relationships with vendor staff and develop successful vendor partnerships.
• Train and coach vendor staff on Wheels policies and procedures, and take appropriate action when expectations are not met.
• Serve internal customers, including Client Services and Driver Services, effectively and professionally.
• Assist in maintaining an effective working relationship with the Regional Sales Manager.
• Train and assist co-workers.
• Perform other duties as assigned.

Benefits

• Robust benefits package with competitive offerings for employees and their families.
• Eligibility to participate in the annual incentive plan, based on company and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED