Inventory Specialist

Walgreens•Rochester Hills, MI

8d•$18 - $23

About The Position

The Inventory Specialist executes, monitors, and trains store-wide inventory best practices and standard operating procedures across the front end and pharmacy. The role supports pharmacy inventory management and is responsible for receiving, counting, pricing, returns, inventory records, and in-store inventory processes. It champions On-Shelf Availability, validates planogram accuracy, and helps ensure inventory balances and pricing are accurate through appropriate reports and system applications. The position also supports customer service, store operations, asset protection, package delivery, pricing, ordering, and physical inventory. In designated stores, the specialist may open or close the store or serve as leader on duty in the absence of store management. Pharmacy activities are performed under the supervision of the pharmacist-in-charge. The specialist attends required training, completes e-learning, and obtains and maintains pharmacy credentials when required by the state.

Requirements

Internal candidates: six months of prior work experience with Walgreens; external candidates: one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior work experience with Walgreens, with an evaluation on file.

Responsibilities

Execute, monitor, and train store-wide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory activities, including receiving, counting, ordering, returns, recalls, transfers, and inventory claims.
Champion On-Shelf Availability and complete related inventory processes, including scan outs, disposals, call-ins, and vendor returns.
Receive deliveries, create and review orders, verify physically received products, and report or correct shortages, damaged goods, and order errors.
Maintain accurate inventory counts and on-hand quantities in store departments, stockrooms, overstock locations, and pharmacy.
Execute pricing activities, including price changes, markdowns, signage, and applicable regulatory pricing tasks.
Review and coordinate the use of reports and system applications affecting on-hand balances and pricing.
Execute and maintain front-end and pharmacy asset protection practices and file claims for overages, shortages, order errors, and damaged goods.
Maintain inventory records and organize invoices, receipts, and return authorizations.
Help prepare for physical inventory and support inventory-day activities, including auditing the third-party inventory team.
Keep counters and shelves clean and well merchandised.
Assist and coach the store team on package delivery activities and support the Pickup Program.
In designated stores, open or close the store in the absence of management, including required system start-ups, cash handling, cashier duties, and preparing the floor and stockroom for the business day.
In designated stores while serving as leader on duty, resolve customer issues, communicate tasks, register sales, process returns and refunds, handle cash drops and change requests, and report disciplinary issues and customer complaints to management.
Engage customers and model customer-service best practices, including greeting customers, identifying needs, offering proactive assistance, and helping until satisfied.
Coach and develop team members in inventory systems and related operational capabilities.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company training and complete e-learning modules, including safety training.
Obtain and maintain a valid pharmacy license or certification as required by the state.
Complete additional activities and other assigned tasks.