Inventory Specialist

Walgreens•Tallahassee, FL

About The Position

The Inventory Specialist executes, monitors, and trains store-wide inventory best practices and standard operating procedures across the front end and pharmacy. The role supports pharmacy inventory management and is responsible for receiving, counting, ordering, pricing, returns, on-shelf availability, planogram accuracy, inventory systems and reports, asset protection, and inventory-related claims. In designated stores, the position may open or close the store and serve as leader on duty in the absence of store management. The role engages customers, models customer-service best practices, and may resolve customer issues when serving as leader on duty. It coaches team members on inventory processes, completes and verifies front-end and pharmacy inventory activities under the pharmacist-in-charge’s supervision where specified, maintains accurate on-hand quantities and records, supports physical inventory, and helps keep counters and shelves clean and well merchandised. The position also supports package delivery and pickup activities, completes point-of-sale duties when designated as leader on duty, follows company policies, attends required training, and communicates with management and team members.

Requirements

Internal candidates: six months of prior work experience with Walgreens. External candidates: one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Internal candidates must have an “Achieving expectations” rating on their last performance review and no written disciplinary actions in the previous 12 months.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification as required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior work experience with Walgreens and an evaluation on file.

Responsibilities

Execute, monitor, and train store-wide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory activities, including receiving, counting, ordering, returns, recalls, transfers, and pharmacy smart counts under the pharmacist-in-charge’s supervision where specified.
Champion On-Shelf Availability and complete the end-to-end OSA process, including scan outs, disposals, call-ins, and vendor returns before expiration.
Receive, count, price, and process returns for merchandise; validate planograms and maintain accurate inventory counts and on-hand quantities.
Review and coordinate the use of reports and system applications affecting inventory balances and pricing.
Execute and maintain front-end and pharmacy asset-protection procedures; file claims for overages, shortages, order errors, and damaged goods, including prescription drugs.
Create, review, and receive warehouse and vendor orders; scan deliveries while vendors are present and take action on undelivered or inaccurate orders.
Verify pharmacy shipments and post pharmacy warehouse, prescription, OTC, secondary vendor, flu, and dropship orders; complete tote audits and report shortages or damaged products as needed.
Complete pharmacy recalls, vendor returns, damaged salvage returns, and applicable excess-inventory returns or interstore transfers.
Verify posting of pharmacy and prescription claims.
Complete pricing activities, including price changes, markdowns, markdown deletions, signage, and other required regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items; monitor pharmacy manual orders and maintain consigned inventory.
Update on-hands for designated pull-and-quarantine items and place them in the designated holding area.
Maintain inventory records and receive and post front-end products in inventory systems; organize and retain invoices, receipts, and return authorizations.
Prepare for and support physical inventory, including preparing sales floors, stockrooms, and pharmacy areas and auditing the third-party inventory team.
Support clean, well-merchandised counters and shelves and remain knowledgeable about store systems and equipment.
Assist and coach the store team on package delivery activities, including package scanning, daily inventory functions, and returns; support the Pickup Program.
When designated as leader on duty, open or close the store in the absence of management, complete required start-up and cash-handling tasks, and prepare the floor and stockroom for the business day.
When designated as leader on duty, register sales on the assigned POS and handle scanning errors, price verifications, items not on file, price modifications, voids, returns, refunds, cash drops, and change requests.
Engage customers, offer assistance, model customer-service best practices, and, when leader on duty, resolve customer issues and answer questions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company training and complete e-learning modules, including safety training; obtain and maintain a valid pharmacy license or certification when required by the state.
Coach and develop team members’ capabilities with inventory systems; when leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.
Complete additional activities and other assigned tasks.