Inventory Specialist

Walgreens•Monson, MA

15d•$18 - $23•Onsite

About The Position

The Inventory Specialist executes, monitors, and trains store-wide inventory best practices and standard operating procedures across the front end and pharmacy. The role supports pharmacy inventory management, champions On-Shelf Availability, and handles receiving, counting, ordering, pricing, returns, planogram accuracy, and other in-store inventory processes. It also reviews reports and system applications affecting inventory balances and pricing, maintains asset-protection practices, and files claims for shipment overages, shortages, order errors, and damaged goods. In designated stores, the Inventory Specialist may open or close the store in the absence of store management and perform associated system startup, cash-handling, cashier, and store-readiness duties. The role engages customers, models customer-service practices, coaches team members, and may resolve customer issues when serving as leader on duty. The position carries out front-end and pharmacy inventory operations, including receiving and posting deliveries, managing orders and returns, maintaining inventory counts and records, completing pricing activities, supporting physical inventory, and ensuring compliance with applicable laws and company procedures. Pharmacy duties are performed under the supervision of the pharmacist-in-charge where specified. The specialist also supports package delivery and pickup activities, completes company training, maintains required pharmacy credentials, and communicates between management and non-management team members.

Requirements

Internal candidates: six months of prior work experience with Walgreens; external candidates: one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Internal candidates must have an “Achieving expectations” rating on their last performance review and no written disciplinary actions in the previous 12 months.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification when required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior work experience with Walgreens, with an evaluation on file.

Responsibilities

Execute, monitor, and train store-wide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory management, including receiving, counting, ordering, and facilitating returns.
Champion On-Shelf Availability and perform receiving, counting, pricing, returns, and other in-store inventory processes.
Validate and ensure planogram accuracy; review reports and system applications affecting on-hand balances and pricing.
Maintain front-end and pharmacy asset-protection practices and file claims for overages, shortages, order errors, or damaged goods.
When designated and in the absence of store management, open or close the store and complete required system startup, cash handling, cashier duties, and store-readiness tasks.
Engage customers, offer assistance, model customer-service best practices, and, when serving as leader on duty, resolve customer issues and answer questions.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, and receiving orders.
Scan deliveries while vendors are still in the store; verify receipt, contact vendors about undelivered scheduled receipts, and open tickets to correct inaccurate orders.
Under the pharmacist-in-charge's supervision, verify pharmacy shipments and complete or verify postings for pharmacy orders, including required tote audits and shortage or damage reports.
Complete the On-Shelf Availability process for warehouse and direct-store-delivery planogrammed departments, including disposals, call-ins, vendor returns, and scan outs and scan-out returns.
Under the pharmacist-in-charge's supervision, complete pharmacy recalls and returns, facilitate applicable excess-inventory returns or transfers, and verify pharmacy and prescription claims postings.
Complete pricing activities, including price changes, markdowns, markdown deletions, accurate signage, and additional regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders for excess, and maintaining and ordering consigned inventory as needed.
Update on-hands for designated pull-and-quarantine items and place them in the designated holding area.
Maintain accurate inventory counts and on-hand quantities across departments, stockroom, overstock locations, and pharmacy; complete pharmacy smart counts under the pharmacist-in-charge's supervision.
Ensure inventory compliance with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Maintain inventory records and systems, and organize and retain invoices, receipts, and return authorizations.
Help prepare for physical inventory and support inventory-day activities, including preparing sales floor, stockroom, and pharmacy and auditing the third-party team.
Keep counters and shelves clean and well merchandised; maintain knowledge of store systems and equipment.
Assist and coach the store team on package-delivery activities, including package scans, daily inventory functions, and returns; support the Pickup Program.
When designated as leader on duty, register sales in the POS system and handle related exceptions, returns, voids, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful coworker relationships; complete additional assigned tasks.
Attend company training and complete e-learning modules, including safety training.
Obtain and maintain a valid pharmacy license or certification as required by the state.
Coach and develop team members' capabilities with inventory systems; when serving as leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.