Inventory Specialist

Walgreens•Chesapeake, VA

About The Position

The Inventory Specialist executes, monitors, and trains storewide inventory best practices and standard operating procedures across the front end and pharmacy. The role supports pharmacy inventory management, champions On-Shelf Availability, and manages receiving, counting, ordering, pricing, returns, inventory records, and related in-store processes. It also reviews and coordinates the use of reports and system applications that affect on-hand balances and pricing, maintains planogram accuracy, and performs asset protection activities and claims for inventory discrepancies or damaged goods. In designated stores, the Inventory Specialist may open or close the store in the absence of store management and serve as leader on duty. These duties can include preparing the store for business, cash handling, point-of-sale responsibilities, communicating tasks, and resolving customer issues. The role provides customer service, coaches team members on inventory processes, and supports package delivery and pickup activities. The position completes front-end and pharmacy inventory processes, including receiving and posting deliveries, verifying pharmacy shipments and claims, managing returns and recalls, maintaining accurate counts, executing pricing activities, and supporting physical inventory. Pharmacy activities are performed under the supervision of the pharmacist-in-charge. The specialist also attends company training, completes e-learning, and maintains a state-required pharmacy license or certification.

Requirements

Internal candidates: six months of prior work experience with Walgreens. External candidates: one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Internal candidates must have an “Achieving expectations” rating on their last performance review and no written disciplinary actions in the previous 12 months.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification as required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior work experience with Walgreens, with an evaluation on file.

Responsibilities

Execute, monitor, and train team members on inventory best practices and standard operating procedures throughout the store, including the front end and pharmacy.
Support pharmacy inventory activities, including receiving, counting, ordering, returns, recalls, and inventory transfers, under the supervision of the pharmacist-in-charge.
Champion the On-Shelf Availability process, including receiving, counting, pricing, disposals, call-ins, vendor returns, and scan outs.
Validate planograms and use reports and system applications to help ensure accurate on-hand balances and pricing.
Execute and maintain front-end and pharmacy asset protection practices and file claims for overages, shortages, order errors, and damaged goods.
In designated stores, open and close the store in the absence of store management and complete required start-up, cash-handling, cashier, and store-readiness tasks.
Greet customers, offer assistance, model customer-service practices, and, when serving as leader on duty, resolve customer issues and answer questions.
Create, review, receive, and scan warehouse and vendor orders; take action on undelivered or inaccurate receipts and open tickets as needed.
Verify pharmacy shipments and complete or verify postings for pharmacy warehouse, prescription, OTC, secondary vendor, flu, and dropship orders; perform tote audits and report shortages or damaged products.
Complete pricing activities, including price changes, markdowns, markdown deletions, signage, and other required pricing tasks.
Support front-end and pharmacy ordering, order expense items, monitor pharmacy manual orders for excess, and maintain consigned inventory.
Update pull-and-quarantine item on-hands and place items in designated holding areas.
Maintain accurate inventory counts and on-hand quantities in departments, stockrooms, overstock locations, and pharmacy; complete pharmacy smart counts.
Ensure inventory compliance with state and local laws governing regulated products.
Maintain inventory records and organize invoices, receipts, and return authorizations.
Help prepare for physical inventory and support inventory-day activities, including auditing the third-party inventory team.
Keep counters and shelves clean and well merchandised, and remain knowledgeable about store systems and equipment.
Assist and coach the store team on package delivery activities, including package scanning, daily inventory functions, and returns; support the Pickup Program.
When serving as leader on duty in designated stores, register sales on the POS and handle related transactions, returns, voids, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company training, complete e-learning and safety training, and obtain and maintain a state-required pharmacy license or certification.
Coach and develop team members' capabilities with inventory systems; when serving as leader on duty, communicate assignments and report disciplinary issues and customer complaints to management.
Complete additional activities and tasks as assigned.