Inventory Specialist

Walgreens•Raleigh, NC

14d

About The Position

The Inventory Specialist executes, monitors, and trains storewide inventory best practices and standard operating procedures across the front end and pharmacy. The role supports pharmacy inventory management and is responsible for receiving, counting, ordering, pricing, returns, on-shelf availability, planogram accuracy, inventory records, and related in-store processes. It also helps maintain accurate on-hand balances and pricing, supports asset protection, and files claims for overages, shortages, order errors, and damaged goods. In designated stores, the Inventory Specialist may open or close the store in the absence of store management and serve as leader on duty. The position engages customers, helps resolve customer issues when acting as leader on duty, and coaches team members on inventory systems and processes. It also supports deliveries, package handling, pickup operations, physical inventory, pricing activities, and compliance with applicable laws and company policies. Pharmacy activities are performed under the supervision of the pharmacist-in-charge. The role requires completion of company training and maintenance of a valid pharmacy license or certification when required by the state.

Requirements

Internal candidates: six months of prior work experience with Walgreens; external candidates: one year of prior retail work experience.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Internal candidates must have an “Achieving expectations” rating on their last performance review and no written disciplinary actions in the previous 12 months.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification if required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior work experience with Walgreens, with an evaluation on file.

Responsibilities

Execute, monitor, and train storewide inventory best practices and standard operating procedures for the front end and pharmacy.
Receive, count, order, price, and return inventory; champion On-Shelf Availability and validate planogram accuracy.
Review and coordinate the use of reports and system applications that affect inventory on-hand balances and pricing.
Execute and maintain front-end and pharmacy asset protection practices, and file claims for overages, shortages, order errors, and damaged goods.
In designated stores, open or close the store in the absence of management, completing required system start-ups, cash handling, cashier duties, and store-readiness tasks.
Greet customers, offer assistance, model customer-service practices, and, when leader on duty, resolve customer issues and answer questions.
Create, review, receive, and scan warehouse and vendor deliveries, taking appropriate action on undelivered or inaccurate orders.
Under pharmacist-in-charge supervision, verify pharmacy shipments and complete or verify pharmacy order postings, tote audits, and shortage or damage reports.
Complete the On-Shelf Availability process, including disposals, call-ins, vendor returns, scan outs, and scan-out returns.
Complete pharmacy inventory activities such as recalls, vendor returns, damaged salvage returns, excess inventory returns, and applicable interstore transfers.
Verify posting of pharmacy and prescription claims.
Complete pricing activities, including price changes, markdowns, markdown deletes, signage, and other regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders, and maintaining consigned inventory.
Update and place designated pull-and-quarantine items in the holding area.
Maintain accurate inventory counts and on-hand quantities in departments, stockrooms, overstock locations, and pharmacy; complete pharmacy smart counts.
Ensure inventory compliance with state and local laws for regulated products.
Maintain inventory records and organize invoices, receipts, and return authorizations.
Prepare for and support physical inventory, including sales-floor, stockroom, and pharmacy preparation and auditing the third-party inventory team.
Keep counters and shelves clean and well merchandised, and remain knowledgeable about store systems and equipment.
Assist and coach the store team on package delivery activities, including package scanning, daily inventory functions, and returns; support the Pickup Program.
When serving as leader on duty in designated stores, register sales on the point-of-sale system and handle related transactions, returns, refunds, cash drops, and change requests.
Attend company trainings, complete e-learning modules including safety training, and obtain and maintain any state-required pharmacy license or certification.
Coach and develop team members on inventory systems; when leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete other assigned tasks.