Inventory Specialist

Walgreens•Norfolk, VA

14d•$18 - $23

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures across the store, including the front end and pharmacy. The role supports pharmacy inventory management and oversees receiving, counting, ordering, pricing, returns, On-Shelf Availability, planogram accuracy, inventory reporting, and asset protection. In designated stores, the role may open or close the store in the absence of store management and perform associated operational and cash-handling duties. The position also supports customer service, store operations, inventory compliance, package delivery activities, physical inventory, and team development. Pharmacy inventory work is performed under the supervision of the pharmacist-in-charge. The Inventory Specialist communicates between management and non-management team members, coaches colleagues on inventory systems, and completes training and other assigned duties.

Requirements

For internal candidates, six months of prior Walgreens work experience; for external candidates, one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification if required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train inventory best practices and standard operating procedures throughout the store, including the front end and pharmacy.
Support pharmacy inventory management, including receiving, counting, ordering, returns, and related activities under the pharmacist-in-charge’s supervision.
Champion On-Shelf Availability and manage receiving, counting, pricing, returns, and other in-store inventory processes.
Validate and ensure planogram accuracy.
Review and coordinate the proper use of reports and system applications affecting on-hand balances and pricing.
Execute and maintain front-end and pharmacy asset protection practices, and file claims for overages, shortages, order errors, and damaged goods, including prescription drugs.
In designated stores, open or close the store in the absence of store management, complete required system start-ups and cash-handling responsibilities, and prepare the floor and stockroom for the business day.
Greet customers, offer assistance, and, when serving as leader on duty in designated stores, resolve customer issues and answer questions.
Model and share customer-service practices with team members to deliver a positive customer experience.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, and receiving orders.
Scan deliveries while vendors are still in the store; take appropriate action on delivered or undelivered receipts and correct inaccurate orders as needed.
Under the pharmacist-in-charge’s supervision, verify and complete pharmacy shipment postings, orders, tote audits, and reporting of shortages or damaged products.
Complete the On-Shelf Availability process for applicable departments, including scan-outs, disposals, call-ins, and vendor returns before expiration.
Under the pharmacist-in-charge’s supervision, complete pharmacy recalls, returns, transfers, inventory activities, and verification of prescription claims.
Complete pricing activities, including price changes, markdowns, markdown deletions, accurate signage, and additional regulatory pricing tasks.
Support front-end and pharmacy ordering, order expense items, monitor pharmacy manual orders for excess, and maintain consigned inventory.
Update designated pull-and-quarantine on-hands and place items in the designated holding area.
Maintain accurate inventory counts and on-hand quantities in departments, stockroom, overstock locations, and pharmacy; complete pharmacy smart counts.
Ensure inventory compliance with state and local laws regarding regulated products, such as alcohol and tobacco.
Maintain inventory records and systems, and organize and retain invoices, receipts, and return authorizations.
Help prepare for physical inventory and support inventory-day activities, including preparing the sales floor, stockroom, and pharmacy and auditing the third-party team.
Help keep counters and shelves clean and well merchandised.
Learn and use store systems and equipment.
Assist and coach the store team on package delivery activities, including package scanning, daily inventory functions, returns, and the Pickup Program.
In designated stores, when serving as leader on duty, process sales and related point-of-sale transactions, including returns, refunds, cash drops, and price or scanning corrections.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company trainings and complete e-learning modules, including safety training.
Obtain and maintain a valid pharmacy license or certification when required by the state.
Coach and develop team members’ capabilities with inventory systems; when serving as leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.
Complete additional activities and other assigned tasks.