Inventory Specialist

Walgreens•New York, NY

13d•$19 - $22

About The Position

The Inventory Specialist executes, monitors, and trains store-wide inventory best practices and standard operating procedures across the front end and pharmacy. The role supports pharmacy inventory management, including receiving, counting, ordering, and returns, and is responsible for On-Shelf Availability and in-store inventory processes such as receiving, pricing, returns, and planogram accuracy. The specialist reviews and coordinates the use of reports and system applications affecting inventory balances and pricing, maintains asset-protection practices, and files claims for overages, shortages, order errors, and damaged goods. In designated stores, the specialist may open or close the store in the absence of store management, completing required system start-ups, cash handling, cashier responsibilities, and preparations for the business day. The role also provides customer service, coaches team members on inventory processes, supports store and pharmacy operations under the pharmacist-in-charge’s supervision where specified, and communicates between management and non-management team members. The specialist attends company training and completes required e-learning, including safety training. A valid pharmacy license or certification must be obtained and maintained when required by the state. The position requires prior work experience, English fluency except in Puerto Rico, schedule flexibility including evenings and weekends, attention to detail, multitasking, and the ability to identify and address operational issues.

Requirements

Six months of prior Walgreens work experience for internal candidates, or one year of prior retail work experience for external candidates.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification as required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train store-wide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory management, including receiving, counting, ordering, returns, and related inventory activities under the pharmacist-in-charge’s supervision.
Champion On-Shelf Availability and complete receiving, counting, pricing, returns, and other in-store inventory processes.
Validate and ensure planogram accuracy.
Review and coordinate appropriate use of reports and system applications affecting front-end and pharmacy on-hand balances and pricing.
Execute and maintain front-end and pharmacy asset-protection practices, and file claims for overages, shortages, order errors, or damaged goods.
In designated stores, open or close the store in the absence of store management, including system start-ups, cash handling, cashier duties, and preparing the floor and stockroom for the business day.
Greet customers, offer assistance, and, when serving as leader on duty in designated stores, resolve customer issues and answer questions.
Model and share customer-service best practices with team members.
Execute and coach team members on warehouse and vendor inventory management, including creating, reviewing, and receiving orders.
Scan deliveries while vendors are still in the store, take appropriate action on received or undelivered scheduled receipts, and open tickets to correct inaccurate orders as needed.
Under pharmacist-in-charge supervision, verify pharmacy shipments and complete or verify posting of pharmacy orders, perform necessary tote audits, and report shortages or damaged products.
Complete the On-Shelf Availability process for planogrammed departments, including disposals, call-ins, vendor returns before expiration, and scan-outs and scan-out returns for subscribed departments, vendor/DSD departments, and pharmacy.
Under pharmacist-in-charge supervision, complete pharmacy recalls, vendor returns, non-controlled and damaged-salvage returns, applicable excess-inventory returns or transfers, and verify pharmacy and prescription claims posting.
Complete pricing activities, including price changes and markdowns; maintain accurate pricing and signage and complete additional regulatory pricing tasks promptly.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders for excess, and maintaining and ordering consigned inventory as required.
Update designated pull-and-quarantine item on-hands and place items in the designated holding area.
Maintain accurate inventory counts and on-hand quantities across basic departments, the stockroom, overstock locations, and pharmacy; complete pharmacy smart counts under pharmacist-in-charge supervision.
Ensure inventory compliance with state and local laws for regulated products, including alcoholic beverages and tobacco products.
Maintain inventory records by receiving and posting products in inventory systems, and organize and retain invoices, receipts, and return authorizations.
Help prepare for physical inventory and support inventory-day activities, including preparing the sales floor, stockroom, and pharmacy and auditing the third-party team.
Keep counters and shelves clean and well merchandised.
Learn and use store systems and equipment.
Assist and coach the store team on package delivery activities, including package scanning, daily inventory functions, and returns; support the Pickup Program.
In designated stores, when serving as leader on duty, register sales on the assigned POS system and record scanning errors, price verifications, items not on file, price modifications, and voids; complete returns, order voids, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete additional activities and other assigned tasks.
Attend company training and complete e-learning modules, including safety training.
Obtain and maintain a valid pharmacy license or certification when required by the state.
Coach and develop team members’ capabilities with inventory systems, communicate assigned tasks when serving as leader on duty, and report disciplinary issues and customer complaints to management.