Inventory Specialist

Walgreens•The Dalles, OR

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures across the store, including the front end and pharmacy. The role supports pharmacy inventory management and oversees receiving, counting, ordering, pricing, returns, On-Shelf Availability, planogram accuracy, inventory reports and systems, and asset protection. It also handles claims for overages, shortages, order errors, and damaged goods, including prescription drugs. In designated stores, the specialist may open or close the store and serve as leader on duty in the absence of store management. The position supports a positive customer experience by greeting customers, offering assistance, modeling service best practices, and, when serving as leader on duty, resolving customer issues. It executes and coaches team members on inventory processes, deliveries, pharmacy shipment postings, returns, pricing, inventory counts, regulated-product compliance, recordkeeping, physical inventory, package delivery activities, and pickup operations. The specialist also supports point-of-sale activities when acting as leader on duty. The role requires completing company trainings and e-learning, maintaining any state-required pharmacy license or certification, and communicating with management and team members about inventory tasks and operational issues. Employment consideration is subject to the stated qualifications and applicable hiring policies.

Requirements

At least six months of prior Walgreens work experience for internal candidates, or one year of prior retail work experience for external candidates.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Internal candidates must have an “Achieving expectations” rating on their last performance review and no written disciplinary actions in the previous 12 months.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification as required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior work experience with Walgreens and an evaluation on file.

Responsibilities

Execute, monitor, and train team members on store inventory best practices and standard operating procedures for front-end and pharmacy operations.
Support pharmacy inventory management, including receiving, counting, ordering, posting shipments, conducting smart counts, and facilitating returns and transfers under pharmacist-in-charge supervision.
Champion On-Shelf Availability and perform receiving, counting, pricing, returns, and other in-store inventory processes.
Validate planograms and use reports and system applications to help maintain accurate on-hand balances and pricing.
Execute and maintain front-end and pharmacy asset-protection practices and file claims for overages, shortages, order errors, and damaged goods.
In designated stores, open and close the store in the absence of management, complete required system start-ups and cash-handling duties, and prepare the floor and stockroom for the business day.
Greet customers, offer assistance, model customer-service best practices, and, when leader on duty, resolve customer issues and answer questions.
Create, review, receive, and scan warehouse and vendor orders and deliveries, taking appropriate action on undelivered or inaccurate receipts.
Complete On-Shelf Availability processes, including scan outs, disposals, call-ins, vendor returns, and pharmacy scan outs.
Complete pricing activities, including price changes, markdowns, markdown deletions, signage, and other required pricing tasks.
Support ordering, monitor pharmacy manual orders for excess, maintain consigned inventory, and update and place designated pull-and-quarantine items in the holding area.
Maintain accurate inventory counts and on-hand quantities across departments, stockrooms, overstock locations, and pharmacy; ensure compliance with state and local laws governing regulated products.
Maintain inventory records and organize invoices, receipts, and return authorizations; help prepare for and support physical inventory activities.
Keep counters and shelves clean and well merchandised, and assist and coach the store team on package delivery and pickup activities.
When serving as leader on duty in designated stores, communicate assigned tasks, report disciplinary issues and customer complaints to management, and perform assigned point-of-sale activities, including sales, returns, refunds, cash drops, and change requests.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete additional assigned tasks.
Attend company training and complete e-learning modules, including safety training; obtain and maintain any state-required pharmacy license or certification.
Coach and develop team members' capabilities with inventory systems and serve as a liaison between management and non-management team members.