Inventory Specialist

Walgreens•Madison, WI

1d•$18 - $23

About The Position

The Inventory Specialist executes, monitors, and trains storewide inventory best practices and standard operating procedures across the front end and pharmacy. The role supports pharmacy inventory management, including receiving, counting, ordering, returns, and maintaining accurate on-hand balances. It champions On-Shelf Availability, handles in-store inventory processes, and validates planogram accuracy. The position coordinates the use of reports and systems that affect inventory balances and pricing, maintains asset-protection practices, and files claims for overages, shortages, order errors, and damaged goods. In designated stores, the Inventory Specialist may open or close the store when management is absent and perform the associated systems, cash-handling, and readiness duties. The role also supports customer service, store operations, pricing, package delivery and pickup, physical inventory, inventory records, and team training. Pharmacy activities are performed under the supervision of the pharmacist-in-charge where specified. The specialist attends required training and maintains any pharmacy license or certification required by the state.

Requirements

Six months of prior Walgreens work experience for internal candidates, or one year of prior retail work experience for external candidates.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification if required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train team members on inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory management, including receiving, counting, ordering, returns, and accurate inventory records.
Champion On-Shelf Availability and complete receiving, counting, pricing, returns, and other in-store inventory processes.
Validate planogram accuracy and coordinate appropriate use of reports and system applications affecting on-hand balances and pricing.
Execute and maintain front-end and pharmacy asset-protection techniques; file claims for overages, shortages, order errors, and damaged goods.
In designated stores, open or close the store in the absence of store management and complete required opening, closing, cash-handling, and store-readiness duties.
Greet and assist customers, resolve customer issues when serving as leader on duty, and model customer-service best practices for team members.
Execute and coach warehouse and vendor inventory processes, including creating, reviewing, and receiving orders.
Scan deliveries while vendors are still in the store, take appropriate action on delivered or missing receipts, and open tickets to correct inaccurate orders.
Under the pharmacist-in-charge's supervision, verify pharmacy shipments and complete or verify pharmacy order postings, tote audits, and shortage or damage reporting.
Complete the On-Shelf Availability process for planogrammed departments, including disposals, call-ins, vendor returns, and scan-outs and scan-out returns.
Under the pharmacist-in-charge's supervision, complete pharmacy recalls, returns, transfers, inventory counts, smart counts, and verification of prescription claims.
Complete pricing activities, including price changes, markdowns, markdown deletions, signage, and other required regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders for excess, and maintaining consigned inventory.
Update on-hands for designated pull-and-quarantine items and place them in the designated holding area.
Maintain accurate on-hand quantities across basic departments, the stockroom, overstock locations, and pharmacy.
Ensure inventory compliance with state and local regulations for regulated products.
Maintain inventory records and organize invoices, receipts, and return authorizations.
Help prepare for physical inventory and support inventory-day activities, including preparation of store areas and auditing the third-party team.
Keep counters and shelves clean and well merchandised, and remain knowledgeable about store systems and equipment.
Assist and coach the store team on package delivery activities, package scanning and returns, daily inventory functions, and execution of the Pickup Program.
When serving as leader on duty in designated stores, operate the assigned point-of-sale system and handle related sales records, returns, refunds, voids, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company training and complete e-learning modules, including safety training.
Obtain and maintain a valid pharmacy license or certification if required by the state.
Coach and develop team members' capabilities with inventory systems; when serving as leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.
Complete additional activities and tasks as assigned.