Inventory Specialist

Walgreens•Helena, MT

13d•Onsite

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures throughout the store, including the front end and pharmacy. The role supports pharmacy inventory management, champions On-Shelf Availability, and handles receiving, counting, ordering, pricing, returns, planogram accuracy, inventory reporting, and asset protection. It also files claims for warehouse and vendor overages, shortages, order errors, and damaged goods, including prescription drugs. In designated stores, the specialist may open or close the store in the absence of store management and serve as the leader on duty. The position delivers customer service, coaches team members on inventory processes, and maintains accurate inventory records and on-hand quantities. Responsibilities include processing deliveries and pharmacy shipments, completing inventory and pricing tasks, supporting physical inventory, and complying with applicable laws and company policies. The specialist attends company training, completes e-learning, and obtains and maintains any pharmacy license or certification required by the state.

Requirements

External candidates must have one year of prior retail work experience; internal Walgreens candidates must have six months of prior Walgreens work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Internal candidates must have an “Achieving expectations” rating on their last performance review and no written disciplinary actions in the previous 12 months.
Obtain and maintain a valid pharmacy license or certification as required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior work experience with Walgreens and an evaluation on file.

Responsibilities

Execute, monitor, and train inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory activities, including receiving, counting, ordering, returns, recalls, and inventory transfers, under pharmacist-in-charge supervision as applicable.
Receive, count, price, and process returns; champion On-Shelf Availability and maintain accurate planograms and inventory records.
Review and coordinate the proper use of reports and system applications that affect inventory on-hand balances and pricing.
Execute front-end and pharmacy asset protection techniques and file claims for overages, shortages, order errors, and damaged goods.
In designated stores, open or close the store in the absence of management and complete required start-up, cash-handling, cashier, floor, and stockroom readiness duties.
Greet customers, offer assistance, model customer-service best practices, and, when serving as leader on duty, resolve customer issues and answer questions.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, and receiving orders.
Scan deliveries while vendors are still in the store; investigate undelivered or inaccurate scheduled receipts and open tickets as needed.
Verify pharmacy shipments and complete or verify postings for pharmacy warehouse, ABC prescription and OTC, secondary vendor, flu, and dropship orders; conduct tote audits and report shortages or damaged products.
Complete the On-Shelf Availability process for planogrammed departments, including disposals, call-ins, vendor returns, scan-outs, and scan-out returns.
Complete pharmacy inventory activities such as recalls, vendor returns, damaged salvage returns, and excess inventory returns or applicable interstore transfers.
Verify posting of pharmacy and prescription claims.
Execute pricing activities, including price changes, markdowns, markdown deletions, accurate signage, and additional regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items; monitor pharmacy manual orders and maintain consigned inventory as required.
Update on-hands for designated pull-and-quarantine items and place them in the designated holding area.
Maintain accurate on-hand quantities in basic departments, stockroom, overstock locations, and pharmacy; complete pharmacy smart counts.
Ensure inventory compliance with state and local laws regarding regulated products such as alcohol and tobacco.
Maintain inventory records and organize invoices, receipts, and return authorizations.
Prepare for and support physical inventory, including preparing the sales floor, stockroom, and pharmacy and auditing the third-party team on inventory day.
Keep counters and shelves clean and well merchandised; remain knowledgeable about store systems and equipment.
Assist and coach the store team on package delivery activities, including package scanning, daily inventory functions, and returns; support the Pickup Program.
When serving as leader on duty in designated stores, register sales on the assigned POS system and manage scanning errors, price verifications, items not on file, price modifications, voids, returns, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company-based training, complete e-learning and safety training, and obtain and maintain any state-required pharmacy license or certification.
Coach and develop team members in inventory systems; when serving as leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.
Complete additional activities and tasks as assigned.