Inventory Specialist

Walgreens•New York, NY

4d•$19 - $22

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures across the store, including the front end and pharmacy. The role supports pharmacy inventory management and is responsible for receiving, counting, ordering, pricing, returns, in-store inventory processes, and planogram accuracy. It reviews and coordinates the use of reports and system applications that affect on-hand balances and pricing, maintains asset protection practices, and files claims for warehouse and vendor overages, shortages, order errors, and damaged goods, including prescription drugs. In designated stores, the Inventory Specialist may open or close the store in the absence of store management, performing required systems start-ups, cash handling, cashier responsibilities, and preparing the sales floor and stockroom for the business day. The role also engages customers, models customer-service best practices, and may resolve customer issues when serving as leader on duty. The position executes and coaches others on inventory operations, including receiving deliveries and orders, completing front-end and pharmacy inventory activities under pharmacist-in-charge supervision, managing on-shelf availability, processing returns and recalls, completing pricing activities, maintaining accurate inventory counts and records, and preparing for physical inventory. It supports package delivery and pickup activities, maintains clean and well-merchandised counters and shelves, and complies with company policies and applicable state and local regulations. The Inventory Specialist attends company training and e-learning, maintains any pharmacy license or certification required by the state, and communicates between management and non-management team members by coaching on inventory systems and relaying assigned tasks, disciplinary issues, and customer complaints.

Requirements

Internal candidates must have six months of prior Walgreens work experience; external candidates must have one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Internal candidates must have an “Achieving expectations” rating on their last performance review and no written disciplinary actions in the previous 12 months.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification if required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train store-wide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory management, including receiving, counting, ordering, and facilitating returns.
Champion On-Shelf Availability and perform receiving, counting, pricing, returns, and other in-store inventory processes.
Validate and ensure planogram accuracy.
Review and coordinate proper use of reports and system applications affecting on-hand balances and pricing.
Execute and maintain asset protection techniques and file claims for warehouse or vendor overages, shortages, order errors, and damaged goods, including prescription drugs.
In designated stores, open or close the store when management is absent, including system start-ups, cash handling, cashier duties, and preparing the floor and stockroom for the business day.
Engage customers, offer assistance, model customer-service best practices, and, when serving as leader on duty, resolve customer issues and answer questions.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, and receiving orders.
Scan deliveries while vendors are still in the store, take appropriate action on delivered or undelivered receipts, contact vendors, and open tickets to correct inaccurate orders.
Under pharmacist-in-charge supervision, verify pharmacy shipments and complete or verify postings for pharmacy orders, perform necessary tote audits, and report shortages or damaged products.
Complete the On-Shelf Availability process for planogrammed departments, including disposals, call-ins, vendor returns, and scan outs and scan-out returns for subscribed departments and pharmacy.
Under pharmacist-in-charge supervision, complete pharmacy recalls and returns, facilitate eligible excess inventory returns or transfers, and verify pharmacy and prescription claims postings.
Complete pricing activities, including price changes and markdowns; maintain accurate prices and signage and complete additional regulatory pricing tasks on time.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders for excess, and maintaining and ordering consigned inventory as required.
Update on-hands for designated pull-and-quarantine items and place them in the designated holding area.
Maintain accurate inventory counts and on-hand quantities in basic departments, the stockroom, overstock locations, and pharmacy; complete pharmacy smart counts under pharmacist-in-charge supervision.
Ensure inventory compliance with state and local laws regarding regulated products such as alcoholic beverages and tobacco products.
Maintain inventory records, receive and post front-end products in inventory systems, and organize and retain invoices, receipts, and return authorizations.
Help prepare for physical inventory and support inventory-day activities, including preparation of the sales floor, stockroom, and pharmacy and auditing the third-party team.
Keep counters and shelves clean and well merchandised.
Learn and use store systems and equipment.
Assist and coach the store team on package delivery activities, including scanning packages in and out, daily inventory functions, package returns, and Pickup Program execution.
When serving as leader on duty in designated stores, register sales on the POS system and handle related records, returns, order voids, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company training and complete e-learning modules, including safety training.
Obtain and maintain a state-required pharmacy license or certification.
Serve as a liaison between management and non-management team members by coaching and developing their inventory-system capabilities; when leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.
Complete additional activities and other assigned tasks.