Inventory Specialist

Walgreens•Charlotte, NC

13d•$18 - $23

About The Position

The Inventory Specialist executes, monitors, and trains store-wide inventory best practices and standard operating procedures for both the front end and pharmacy. The role supports pharmacy inventory management, including receiving, counting, ordering, and returns; champions On-Shelf Availability; manages in-store inventory processes; and validates planogram accuracy. The specialist reviews and coordinates the appropriate use of reports and systems affecting on-hand balances and pricing, maintains asset-protection practices, and files claims for shipment overages, shortages, order errors, and damaged goods. In designated stores, the specialist may open or close the store in the absence of store management and complete associated start-up, cash-handling, and readiness tasks. The position also provides customer service, coaches team members on inventory processes, and handles operational duties across receiving, pharmacy shipments, ordering, pricing, counts, returns, regulated-product compliance, records, physical inventory, package delivery, and store systems. Under pharmacist-in-charge supervision, the specialist performs specified pharmacy inventory activities. The role includes company training and e-learning, maintaining any state-required pharmacy license or certification, and communicating between management and non-management team members.

Requirements

Six months of prior Walgreens work experience for internal candidates, or one year of prior retail work experience for external candidates.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification if required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train store-wide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory management, including receiving, counting, ordering, returns, and other inventory activities under the pharmacist-in-charge’s supervision where required.
Champion On-Shelf Availability and perform receiving, counting, pricing, returns, and other in-store inventory processes.
Validate and ensure planogram accuracy.
Review and coordinate the use of reports and system applications affecting on-hand balances and pricing.
Maintain front-end and pharmacy asset-protection practices and file claims for overages, shortages, order errors, and damaged goods, including prescription drugs.
In designated stores, open or close the store in the absence of store management and complete required systems start-ups, cash handling, cashier duties, and store-readiness tasks.
Greet customers, offer assistance, and, when serving as leader on duty in designated stores, resolve customer issues and answer questions.
Model and share customer-service best practices with team members.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, and receiving orders.
Scan deliveries while the vendor is present, take appropriate action for delivered or undelivered scheduled receipts, contact vendors, and open tickets to correct inaccurate orders.
Under pharmacist-in-charge supervision, verify and complete postings for pharmacy shipments and orders, conduct necessary tote audits, and report shortages or damaged products.
Complete the On-Shelf Availability process for planogrammed departments, including disposals, call-ins, vendor returns, and scan-outs and scan-out returns across subscribed departments and pharmacy.
Complete pharmacy recalls and returns, facilitate eligible excess-inventory returns or interstore transfers, and verify posting of pharmacy and prescription claims.
Execute pricing activities, including price changes and markdowns, and maintain accurate pricing, signage, and timely completion of regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders for excess, and maintaining consigned inventory.
Update designated pull-and-quarantine item on-hands and place items in the designated holding area.
Maintain accurate inventory counts and on-hand quantities in departments, stockrooms, overstock locations, and pharmacy; complete pharmacy smart counts as required.
Ensure inventory compliance with state and local laws regarding regulated products.
Maintain inventory records and systems; organize and retain invoices, receipts, and return authorizations.
Prepare for physical inventory and support inventory-day activities, including preparation of the sales floor, stockroom, and pharmacy and auditing the third-party team.
Keep counters and shelves clean and well merchandised.
Learn and use store systems and equipment.
Assist and coach the store team on package-delivery activities, including package scanning, daily inventory functions, and returns; support the Pickup Program.
When serving as leader on duty in designated stores, process sales using the assigned POS system and document scanning errors, price verifications, items not on file, price modifications, and voids; complete returns, order voids, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete additional assigned activities and tasks.
Attend company training and complete e-learning modules, including safety training.
Obtain and maintain a valid pharmacy license or certification when required by the state.
Coach and develop team members’ capabilities with inventory systems; when serving as leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.