Inventory Specialist

Walgreens•Macomb, IL

13d•Onsite

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures across the store, including the front end and pharmacy. The role supports pharmacy inventory management and champions On-Shelf Availability, with responsibility for receiving, counting, ordering, pricing, returns, and other in-store inventory processes. The specialist reviews and coordinates the proper use of reports and system applications affecting inventory balances and pricing, validates planogram accuracy, maintains asset protection practices, and files claims for overages, shortages, order errors, or damaged goods, including prescription drugs. In designated stores, the Inventory Specialist may open and close the store in the absence of store management, prepare the store for the business day, and serve as leader on duty. The role engages customers, resolves customer issues when acting as leader on duty, models customer service practices, coaches team members, and supports store operations including deliveries, package handling, pricing, point-of-sale functions, and physical inventory. Pharmacy inventory work is performed under the supervision of the pharmacist-in-charge. The position also requires completing company training and maintaining a pharmacy license or certification when required by the state.

Requirements

Internal candidates must have six months of prior Walgreens work experience; external candidates must have one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Internal candidates must have an “Achieving expectations” rating on their last performance review and no written disciplinary actions in the previous 12 months.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification when required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior work experience with Walgreens, with an evaluation on file.

Responsibilities

Execute, monitor, and train team members on inventory best practices and standard operating procedures across the front end and pharmacy.
Support pharmacy inventory management, including receiving, counting, ordering, posting shipments, completing required audits, and facilitating returns and transfers.
Champion On-Shelf Availability by completing the end-to-end process for planogrammed departments, including scan outs, disposals, call-ins, and vendor returns before expiration.
Receive, scan, count, price, and process merchandise, deliveries, returns, claims, and inventory records accurately.
Validate planogram accuracy and review or coordinate use of reports and system applications that affect on-hand balances and pricing.
Maintain front-end and pharmacy asset protection techniques and file claims for overages, shortages, order errors, or damaged goods.
In designated stores, open or close the store in the absence of store management and prepare systems, cash handling, the sales floor, and stockroom for the business day.
Engage customers, offer assistance, model customer service best practices, and resolve customer issues when serving as leader on duty.
Create, review, and receive warehouse and vendor orders; scan deliveries while vendors are present and address inaccurate or undelivered receipts.
Under the pharmacist-in-charge's supervision, verify pharmacy shipment postings and complete pharmacy inventory activities, including recalls, returns, smart counts, and on-hand accuracy.
Complete pricing activities, including price changes, markdowns, signage, and other regulatory pricing tasks.
Support front-end and pharmacy ordering, monitor pharmacy manual orders for excess inventory, and maintain consigned inventory as needed.
Update and quarantine designated items and maintain accurate on-hand quantities across departments, stockrooms, overstock locations, and pharmacy.
Ensure inventory compliance with state and local laws concerning regulated products.
Organize and retain invoices, receipts, and return authorizations; prepare for and support physical inventory, including auditing the third-party inventory team.
Keep counters and shelves clean and well merchandised, and remain knowledgeable about store systems and equipment.
Assist and coach the store team on package delivery activities, including package scanning, daily inventory functions, and returns; support the Pickup Program.
When serving as leader on duty, register sales on the POS system and handle scanning errors, price verifications, price modifications, voids, returns, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company training, complete e-learning and safety training, and obtain and maintain a state-required pharmacy license or certification.
Coach and develop team members' capabilities with inventory systems; when serving as leader on duty, communicate assignments and report disciplinary issues and customer complaints to management.
Complete additional activities and other tasks as assigned.