Inventory Specialist

Walgreens•Hendersonville, TN

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures across the store, including the front end and pharmacy. The role supports pharmacy inventory management, champions On-Shelf Availability, and oversees receiving, counting, ordering, pricing, returns, inventory records, and other in-store inventory processes. It also validates planograms and uses reports and system applications to help ensure accurate on-hand balances and pricing. The specialist maintains asset-protection practices and files claims for warehouse or vendor overages, shortages, order errors, and damaged goods, including prescription drugs. In designated stores, the specialist may open or close the store in the absence of store management and serve as leader on duty. These duties include preparing the store for business, handling cash and cashier responsibilities, registering sales and completing related point-of-sale transactions, communicating tasks, and addressing customer issues. The role executes and coaches inventory processes for warehouse, vendor, front-end, and pharmacy products. Pharmacy activities are performed under the supervision of the pharmacist-in-charge. The specialist also supports pricing, inventory counts, physical inventory, package delivery and pickup programs, merchandising, team development, and compliance with company policies and applicable laws.

Requirements

Internal candidates: six months of prior Walgreens work experience; external candidates: one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Internal candidates must have an “Achieving expectations” rating on their last performance review and no written disciplinary actions in the previous 12 months.
Obtain and maintain a valid pharmacy license or certification as required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience with an evaluation on file.

Responsibilities

Execute, monitor, and train store-wide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory activities, including receiving, counting, ordering, posting shipments, auditing totes, handling returns, and reporting shortages or damaged products under the pharmacist-in-charge’s supervision.
Champion On-Shelf Availability and complete related processes, including scan outs, disposals, call-ins, vendor returns, and inventory updates.
Receive and scan deliveries while vendors are still in the store; review and receive orders, follow up on undelivered receipts, and correct inaccurate orders.
Maintain accurate on-hand quantities and inventory counts across store departments, stockrooms, overstock locations, and pharmacy; complete pharmacy smart counts.
Validate planograms and maintain accurate pricing, signage, price changes, markdowns, and other required pricing tasks.
Maintain front-end and pharmacy asset-protection practices and file claims for overages, shortages, order errors, and damaged goods.
Complete or verify pharmacy and prescription claims, pharmacy orders, recalls, vendor returns, and eligible excess-inventory returns or transfers.
Order expense items, monitor pharmacy manual orders for excess inventory, maintain consigned inventory, and update designated pull-and-quarantine on-hands.
Organize and retain invoices, receipts, and return authorizations; assist with physical inventory preparation and activities, including auditing the third-party inventory team.
Keep counters and shelves clean and well merchandised; assist and coach the team on package delivery activities and support the Pickup Program.
In designated stores, open or close the store in the absence of management and prepare the floor and stockroom for the business day.
In designated stores, serve as leader on duty by communicating assigned tasks, resolving customer issues, answering questions, and reporting disciplinary issues and customer complaints to management.
When serving as leader on duty, register sales and complete point-of-sale activities such as returns, voids, refunds, cash drops, and providing change.
Engage customers, offer assistance, and model customer-service best practices for team members.
Attend company training and complete e-learning modules, including safety training; obtain and maintain a valid pharmacy license or certification when required by the state.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete other assigned tasks.