Inventory Specialist

Walgreens•Wausau, WI

18d•Onsite

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures across the store, including the front end and pharmacy. The role supports pharmacy inventory management and oversees receiving, counting, ordering, pricing, returns, planogram accuracy, on-hand balances, and inventory-related systems and reports. It also supports asset protection and files claims for warehouse or vendor overages, shortages, order errors, and damaged goods, including prescription drugs. In designated stores, the specialist may open or close the store in the absence of store management and perform required startup, cash-handling, and cashier duties. When serving as leader on duty, the specialist helps resolve customer issues, communicates tasks, and may register sales and process related transactions. The role also supports customer service, package delivery and pickup activities, physical inventory, inventory records, and team training. The specialist works under the supervision of the pharmacist-in-charge for specified pharmacy inventory activities and must obtain and maintain a state-required pharmacy license or certification.

Requirements

Six months of prior Walgreens work experience for internal candidates, or one year of prior retail work experience for external candidates.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification as required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train team members on store inventory practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory activities, including receiving, counting, ordering, shipment posting, recalls, returns, transfers, audits, and smart counts under the supervision of the pharmacist-in-charge.
Receive, count, price, and process returns for inventory; validate planograms and maintain accurate on-hand quantities across departments, stockroom, overstock locations, and pharmacy.
Review and coordinate use of reports and system applications that affect inventory balances and pricing accuracy.
Execute front-end and pharmacy asset-protection practices and file claims for overages, shortages, order errors, and damaged goods.
In designated stores, open or close the store in the absence of store management and complete required system startups, cash handling, cashier duties, and store-readiness tasks.
Engage customers, offer assistance, model customer-service practices, and, when leader on duty, resolve customer issues and answer questions.
Create, review, receive, and scan warehouse and vendor orders, including common-carrier deliveries; investigate undelivered or inaccurate receipts and open tickets as needed.
Complete the On-Shelf Availability process, including scan outs, disposals, call-ins, vendor returns, and returns before expiration.
Complete pricing activities, including price changes, markdowns, markdown deletions, signage, and applicable regulatory pricing tasks.
Support front-end and pharmacy ordering, order expense items, monitor pharmacy manual orders for excess, and maintain consigned inventory as required.
Update and hold designated pull-and-quarantine items; maintain inventory compliance with state and local laws for regulated products.
Maintain inventory records and organize invoices, receipts, and return authorizations; help prepare for and support physical inventory and audit third-party inventory teams.
Keep counters and shelves clean and well merchandised; assist and coach the team on package delivery processes and support the Pickup Program.
When designated leader on duty, register sales using the POS system and process returns, voids, refunds, cash drops, and change requests.
Attend company training and complete e-learning modules, including required safety training.
Coach and develop team members on inventory systems; when leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete other assigned tasks.