Inventory Specialist

Walgreens•Darien, CT

7d•Onsite

About The Position

The Inventory Specialist executes, monitors, and trains storewide inventory practices and standard operating procedures across the front end and pharmacy. The role supports pharmacy inventory activities and champions On-Shelf Availability, while managing receiving, counting, ordering, pricing, returns, inventory records, and planogram accuracy. It also reviews reports and system applications affecting inventory balances and pricing, maintains asset protection practices, and files claims for overages, shortages, order errors, and damaged goods, including prescription drugs. In designated stores, the specialist may open or close the store in the absence of store management and perform the related system start-ups, cash handling, cashier duties, and readiness checks. The role engages customers, models customer-service practices, and, when serving as leader on duty, resolves customer issues and oversees assigned tasks and sales transactions. The specialist executes and coaches inventory processes for warehouse and vendor deliveries, pharmacy shipments, On-Shelf Availability, pricing, returns, inventory counts, and physical inventory. Pharmacy duties are performed under the supervision of the pharmacist-in-charge and include verifying shipments and claims, completing pharmacy inventory activities, and maintaining accurate pharmacy on-hand quantities. The specialist also supports package delivery and pickup programs, maintains records and documentation, attends training, and serves as a liaison between management and team members.

Requirements

Six months of prior Walgreens work experience for internal candidates or one year of prior retail work experience for external candidates.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification as required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train team members on storewide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory management, including receiving, counting, ordering, returns, and related activities under the supervision of the pharmacist-in-charge.
Champion On-Shelf Availability and perform receiving, counting, pricing, returns, and other in-store inventory processes.
Validate planogram accuracy and review reports and system applications that affect on-hand balances and pricing.
Maintain front-end and pharmacy asset-protection practices and file claims for overages, shortages, order errors, or damaged goods, including prescription drugs.
When designated and in the absence of store management, open or close the store, complete required system start-ups and cash handling, perform cashier responsibilities, and ensure the floor and stockroom are ready for the business day.
Engage customers, offer assistance, model customer-service best practices, and, when serving as leader on duty, resolve customer issues and answer questions.
Execute and coach warehouse and vendor inventory processes, including creating, reviewing, receiving, and scanning deliveries while vendors are still in the store; take action on undelivered or inaccurate receipts as needed.
Under pharmacist-in-charge supervision, verify pharmacy shipments and complete or verify postings for pharmacy warehouse, prescription, OTC, secondary vendor, flu, and dropship orders; perform tote audits and report shortages or damage.
Complete the end-to-end On-Shelf Availability process for applicable departments, including warehouse and direct store deliveries, disposals, call-ins, vendor returns before expiration, and scan-outs and scan-out returns.
Complete pharmacy recalls, vendor returns, damaged salvage returns, and applicable excess inventory returns or interstore transfers under pharmacist-in-charge supervision.
Verify posting of pharmacy and prescription claims.
Execute pricing activities, including price changes, markdowns, markdown deletions, daily department pricing, accurate signage, and additional regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders for excess, and maintaining consigned inventory.
Update on-hands for designated pull-and-quarantine items and place them in the designated holding area.
Maintain accurate inventory counts and on-hand quantities across basic departments, stockroom, overstock locations, and pharmacy; complete pharmacy smart counts under pharmacist-in-charge supervision.
Ensure inventory compliance with state and local laws for regulated products, such as alcoholic beverages and tobacco products.
Maintain inventory records and receive and post front-end products in inventory systems; organize and retain invoices, receipts, and return authorizations.
Help prepare for physical inventory and support inventory-day activities, including preparing the sales floor, stockroom, and pharmacy and auditing the third-party team.
Keep counters and shelves clean and well merchandised; remain knowledgeable about store systems and equipment.
Assist and coach the store team on package delivery activities, including package scanning, daily inventory functions, and returns; support the Pickup Program.
When designated as leader on duty, register sales on the assigned point-of-sale system and document scanning errors, price verifications, items not on file, price modifications, and voids; complete returns, order voids, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company training, complete e-learning modules including safety training, and obtain and maintain a state-required pharmacy license or certification.
Coach and develop team members' inventory-system capabilities; when serving as leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.
Complete additional activities and tasks as assigned.