Inventory Specialist

Walgreens•Billings, MT

1d•$18 - $23

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures across the store, including the front end and pharmacy. The role supports pharmacy inventory management and is responsible for receiving, counting, ordering, pricing, returns, inventory accuracy, planogram accuracy, and other in-store inventory processes. It also reviews and coordinates the use of reports and system applications that affect on-hand balances and pricing, and maintains asset-protection practices and claims for inventory discrepancies or damaged goods. The position supports customer experience by engaging customers, modeling service practices, and, in designated stores when serving as leader on duty, resolving customer concerns and overseeing store operations. It executes inventory processes for warehouse and vendor deliveries, pharmacy shipments, On-Shelf Availability, pricing, ordering, returns, inventory counts, compliance, recordkeeping, and physical inventory. It may also support package delivery and pickup activities and, in designated stores, open or close the store and handle point-of-sale responsibilities in the absence of store management. The Inventory Specialist attends company training and e-learning, maintains any pharmacy license or certification required by the state, and serves as a liaison between management and non-management team members by coaching others on inventory systems and communicating assigned tasks and issues.

Requirements

Six months of prior Walgreens work experience for internal candidates or one year of prior retail work experience for external candidates.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience with an evaluation on file.

Responsibilities

Execute, monitor, and train team members on inventory best practices and standard operating procedures across the front end and pharmacy.
Support pharmacy inventory activities, including receiving, counting, ordering, returns, and verification of shipment postings and claims.
Champion On-Shelf Availability and complete related processes, including scan-outs, disposals, call-ins, and vendor returns before expiration.
Receive, count, price, and process returns and other in-store inventory activities; validate planogram accuracy.
Review and coordinate appropriate use of reports and system applications that affect on-hand balances and pricing.
Maintain front-end and pharmacy asset-protection practices and file claims for overages, shortages, order errors, and damaged goods.
In designated stores, open and close the store in the absence of management, including system startup, cash handling, cashier duties, and preparation of the sales floor and stockroom.
Engage customers, offer assistance, model customer-service practices, and, when serving as leader on duty, resolve customer issues and answer questions.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, and receiving orders.
Scan deliveries while vendors are present, verify receipts, contact vendors about missed deliveries, and open tickets to correct inaccurate orders.
Complete or verify pharmacy order postings and shipment audits under the supervision of the pharmacist-in-charge, and report shortages or damaged products.
Complete pharmacy recalls, returns, transfers, inventory counts, and smart counts under the supervision of the pharmacist-in-charge.
Complete pricing activities, including price changes, markdowns, signage, and other required pricing tasks.
Support front-end and pharmacy ordering, monitor pharmacy manual orders for excess, and maintain consigned inventory.
Update and place designated pull-and-quarantine items in the assigned holding area.
Maintain accurate on-hand quantities in departments, stockrooms, overstock locations, and pharmacy.
Ensure inventory compliance with state and local laws for regulated products.
Maintain inventory records and organize invoices, receipts, and return authorizations.
Prepare for physical inventory and support inventory-day activities, including auditing the third-party team.
Keep counters and shelves clean and well merchandised.
Learn and use store systems and equipment; assist and coach the team on package delivery, package returns, and Pickup Program activities.
When serving as leader on duty in designated stores, operate the point-of-sale system, record required transaction details, process returns and refunds, manage cash drops, and provide change.
Comply with company policies and procedures and maintain respectful coworker relationships.
Attend company training and complete e-learning modules, including safety training.
Obtain and maintain a valid pharmacy license or certification when required by the state.
Coach and develop team members on inventory systems, communicate assigned tasks when serving as leader on duty, and report disciplinary issues and customer complaints to management.
Complete additional activities and tasks as assigned.