Inventory Specialist

Walgreens•Holland, MI

5d•$18 - $23

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures throughout the store, including the front end and pharmacy. The role supports pharmacy inventory management and oversees receiving, counting, ordering, pricing, returns, on-shelf availability, planogram accuracy, and other in-store inventory processes. It also reviews reports and system applications that affect inventory balances and pricing, maintains asset-protection practices, and files claims for vendor or warehouse overages, shortages, order errors, and damaged goods. In designated stores, the Inventory Specialist may open or close the store in the absence of store management and serve as the leader on duty. The position engages customers, models customer-service practices, coaches team members on inventory systems and processes, and supports store operations and package delivery activities. Pharmacy inventory duties are performed under the supervision of the pharmacist-in-charge. The specialist attends company training, completes required e-learning, and obtains and maintains a state-required pharmacy license or certification.

Requirements

Six months of prior Walgreens work experience for internal candidates or one year of prior retail work experience for external candidates.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification as required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience with an evaluation on file.

Responsibilities

Execute, monitor, and train team members on store inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory activities, including receiving, counting, ordering, returns, and inventory accuracy, under the supervision of the pharmacist-in-charge.
Maintain on-shelf availability and complete receiving, counting, pricing, returns, and other in-store inventory processes.
Validate planograms and review reports and system applications that affect inventory on-hand balances and pricing.
Execute asset-protection practices and file claims for warehouse and vendor overages, shortages, order errors, and damaged goods, including prescription drugs.
In designated stores, open or close the store in the absence of store management, complete required system start-ups and cash-handling duties, and prepare the sales floor and stockroom for the business day.
Greet and assist customers, resolve customer issues when serving as leader on duty, and model customer-service best practices for team members.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, and receiving orders.
Scan deliveries while the vendor is still in the store; verify receipts, follow up on past undelivered scheduled receipts, and open tickets to correct inaccurate orders.
Verify pharmacy shipment postings for physically received products and complete or verify postings for pharmacy warehouse, prescription, OTC, secondary vendor, flu, and dropship orders; conduct necessary tote audits and report shortages or damage.
Complete the end-to-end On-Shelf Availability process for planogrammed departments, including disposals, call-ins, vendor returns before expiration, and scan-outs and scan-out returns.
Complete pharmacy inventory activities such as recalls, vendor returns, non-controlled and damaged salvage returns, excess inventory returns or applicable interstore transfers, and verification of pharmacy and prescription claims.
Complete pricing activities, including price changes and markdowns; maintain accurate pricing and signage and complete additional regulatory pricing tasks on time.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders for excess, and maintaining and ordering consigned inventory as required.
Update on-hands for designated pull-and-quarantine items and place them in the designated holding area.
Maintain accurate inventory counts and on-hand quantities in basic departments, stockroom, overstock locations, and pharmacy; complete pharmacy smart counts.
Ensure inventory compliance with state and local laws for regulated products such as alcoholic beverages and tobacco products.
Maintain inventory records and systems for received front-end products; organize and retain invoices, receipts, and return authorizations.
Help prepare for physical inventory and support inventory-day activities, including preparing the sales floor, stockroom, and pharmacy and auditing the third-party team.
Keep counters and shelves clean and well merchandised, and remain knowledgeable about store systems and equipment.
Assist and coach the store team on package delivery activities, including scanning packages in and out, completing daily inventory functions, processing package returns, and supporting the Pickup Program.
In designated stores, when serving as leader on duty, register sales on the assigned POS and document scanning errors, price verifications, items not on file, price modifications, and voids; complete returns, order voids, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company-based training, complete e-learning modules including safety training, and maintain any state-required pharmacy license or certification.
Coach and develop team members' capabilities with inventory systems, communicate assigned tasks when serving as leader on duty, and report disciplinary issues and customer complaints to management.
Complete additional activities and tasks as assigned.