Inventory Specialist

Walgreens•Brockton, MA

5d•Onsite

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures across the store, including the front end and pharmacy. The role supports pharmacy inventory management, champions On-Shelf Availability, and handles receiving, counting, ordering, pricing, returns, inventory records, and other in-store inventory processes. It reviews and coordinates the use of reports and system applications affecting on-hand balances and pricing, validates planogram accuracy, and applies asset-protection practices. The role also files claims for warehouse and vendor overages, shortages, order errors, and damaged goods, including prescription drugs. In designated stores, the Inventory Specialist may open or close the store and serve as leader on duty in the absence of store management. These duties can include starting required systems, handling cash and cashier responsibilities, preparing the sales floor and stockroom for the business day, resolving customer issues, communicating tasks, and reporting disciplinary issues or customer complaints to management. The role engages customers and models customer-service practices. It executes and coaches team members on warehouse and vendor inventory processes; scans deliveries; verifies pharmacy shipments and postings under the pharmacist-in-charge's supervision; completes On-Shelf Availability processes, returns, pricing activities, inventory counts, and records; and helps prepare for physical inventory. It also supports package delivery activities and the Pickup Program, maintains compliance with laws governing regulated products, and completes training and other assigned tasks. A valid pharmacy license or certification must be obtained and maintained when required by the state.

Requirements

At least six months of prior Walgreens work experience for internal candidates, or at least one year of prior retail work experience for external candidates.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification if required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train store-wide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory activities, including receiving, counting, ordering, and facilitating returns.
Champion On-Shelf Availability and perform receiving, counting, pricing, returns, and other in-store inventory processes.
Validate planogram accuracy and coordinate appropriate use of reports and system applications affecting inventory balances and pricing.
Execute and maintain front-end and pharmacy asset-protection techniques; file claims for overages, shortages, order errors, and damaged goods, including prescription drugs.
In designated stores, open and close the store in the absence of store management, including required system start-ups, cash handling, cashier duties, and preparing the floor and stockroom for the business day.
Greet customers, offer assistance, model customer-service practices, and, when serving as leader on duty, resolve customer issues and answer questions.
Execute and coach team members on warehouse and vendor inventory processes, create and review orders, and scan deliveries while vendors are still in the store.
Take appropriate action on deliveries, including confirming physically delivered products, contacting vendors about past undelivered scheduled receipts, and opening tickets to correct inaccurate orders.
Under the pharmacist-in-charge's supervision, verify pharmacy shipments and complete or verify posting of pharmacy warehouse, prescription, OTC, secondary vendor, flu, and dropship orders; perform tote audits and report shortages or damaged products.
Complete the On-Shelf Availability process for planogrammed departments, including warehouse and direct store delivery; execute disposals, call-ins, and vendor returns before expiration; and complete scan-outs and scan-out returns for subscribed departments and pharmacy.
Under the pharmacist-in-charge's supervision, complete pharmacy recalls, vendor returns, non-controlled and damaged salvage returns, and applicable excess inventory returns or interstore transfers.
Verify posting of pharmacy and prescription claims.
Complete pricing activities, including price changes, markdowns, markdown deletes, accurate signage, and other required regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items; monitor pharmacy manual orders for excess orders; and maintain consigned inventory.
Update on-hands for designated pull-and-quarantine items and place them in the designated holding area.
Maintain accurate inventory counts and on-hand quantities across basic departments, stockroom, overstock locations, and, under the pharmacist-in-charge's supervision, the pharmacy; complete pharmacy smart counts.
Ensure inventory compliance with state and local laws for regulated products, such as alcoholic beverages and tobacco products.
Maintain inventory records and receive and post front-end products in all inventory systems; organize and retain invoices, receipts, and return authorizations.
Help prepare for physical inventory and support inventory-day activities, including preparing the sales floor, stockroom, and pharmacy and auditing the third-party team.
Keep counters and shelves clean and well merchandised; maintain knowledge of store systems and equipment.
Assist and coach the store team on package delivery activities, including package scanning, daily inventory functions, and package returns; support the Pickup Program.
In designated stores, when serving as leader on duty, register sales on the assigned POS system and handle scanning errors, price verifications, items not on file, price modifications, voids, returns, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company training and complete e-learning modules, including safety training; obtain and maintain a state-required pharmacy license or certification.
Coach and develop team members' capabilities with inventory systems; when serving as leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.
Complete additional activities and other tasks as assigned.