Inventory Specialist

Walgreens•Wilmington, NC

About The Position

The Inventory Specialist executes, monitors, and trains storewide inventory practices and standard operating procedures across the front end and pharmacy. The role supports pharmacy inventory management and is responsible for receiving, counting, ordering, pricing, returns, on-shelf availability, planogram accuracy, inventory reporting, and asset protection. It may also involve opening or closing designated stores in the absence of store management and serving as leader on duty. The position supports customer experience by engaging customers, modeling service best practices, and resolving customer concerns when acting as leader on duty. It coordinates warehouse, vendor, and pharmacy inventory processes; tracks deliveries and claims; maintains accurate on-hand balances and inventory records; completes pricing and returns activities; and helps prepare for physical inventory. The role also assists with package delivery and pickup processes, point-of-sale transactions when designated as leader on duty, team coaching, required training, and communications between management and team members. Candidates need six months of prior Walgreens work experience if applying internally, or one year of retail work experience if applying externally. They must be fluent in English, willing to work a flexible schedule including evenings and weekends, and demonstrate attention to detail, multitasking, and operational problem-solving skills. A valid pharmacy license or certification must be obtained and maintained when required by the state.

Requirements

Six months of prior Walgreens work experience for internal candidates, or one year of prior retail work experience for external candidates.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification if required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train storewide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory management, including receiving, counting, ordering, returns, recalls, and inventory transfers.
Champion On-Shelf Availability and complete receiving, counting, pricing, returns, and other in-store inventory processes.
Validate planograms and use reports and system applications to support accurate on-hand balances and pricing.
Execute and maintain asset-protection practices and file claims for overages, shortages, order errors, and damaged goods.
Open or close designated stores in the absence of store management, including required system startup, cash handling, cashier duties, and store readiness.
Engage customers, offer assistance, model customer service practices, and resolve customer issues when serving as leader on duty.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, receiving, and scanning orders and deliveries.
Verify pharmacy shipments and post pharmacy warehouse, prescription, over-the-counter, secondary vendor, flu, and dropship orders; conduct required tote audits and report shortages or damage.
Complete On-Shelf Availability processes, including disposals, call-ins, vendor returns, scan-outs, and scan-out returns.
Complete pricing activities, including price changes, markdowns, signage, and other required pricing tasks.
Support front-end and pharmacy ordering, monitor pharmacy manual orders for excess, and maintain consigned inventory.
Update on-hands for designated pull-and-quarantine items and place those items in the designated holding area.
Maintain accurate inventory counts and on-hand quantities in store departments, stockrooms, overstock locations, and pharmacy, including pharmacy smart counts.
Ensure inventory compliance with state and local laws for regulated products.
Maintain inventory records and organize invoices, receipts, and return authorizations.
Help prepare for physical inventory and support inventory-day activities, including auditing the third-party inventory team.
Keep counters and shelves clean and well merchandised, and maintain knowledge of store systems and equipment.
Assist and coach the team on package delivery activities, including package scanning, daily inventory functions, and returns; support the Pickup Program.
When serving as leader on duty, register sales on the point-of-sale system and handle returns, voids, refunds, cash drops, and change requests.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete other assigned tasks.
Attend company training and complete e-learning modules, including safety training.
Obtain and maintain a valid pharmacy license or certification when required by the state.
Coach and develop team members in inventory systems and communicate assigned tasks and issues to management when serving as leader on duty.