Inventory Specialist

Walgreens•Yarmouth, MA

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures throughout the store, including the front end and pharmacy. The role supports pharmacy inventory management; champions On-Shelf Availability; and handles receiving, counting, ordering, pricing, returns, planogram accuracy, inventory records, and related system processes. It also supports asset protection, inventory claims, physical inventory, package delivery activities, and the Pickup Program. In designated stores, the specialist may open or close the store and serve as the leader on duty when store management is absent. The position engages customers and models customer-service practices. Under the supervision of the pharmacist-in-charge, the specialist completes or verifies pharmacy inventory activities, shipments, counts, returns, recalls, and claims. The role also coaches team members on inventory systems and processes, communicates assigned tasks when serving as leader on duty, completes required training, and maintains any pharmacy license or certification required by the state.

Requirements

Six months of prior Walgreens work experience for internal candidates, or one year of prior retail work experience for external candidates.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification if required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train team members on inventory best practices and standard operating procedures across the front end and pharmacy.
Support pharmacy inventory management, including receiving, counting, ordering, returns, and inventory accuracy, under the supervision of the pharmacist-in-charge.
Champion On-Shelf Availability and complete related processes for planogrammed departments, including scan outs, disposals, call-ins, and vendor returns before expiration.
Receive and scan deliveries while vendors are still in the store; review and receive orders; address undelivered or inaccurate orders; and report shortages or damaged merchandise.
Verify pharmacy shipments and post pharmacy warehouse, prescription, OTC, secondary vendor, flu, and dropship orders, completing tote audits as needed.
Complete pharmacy recalls, vendor returns, non-controlled and damaged salvage returns, and applicable excess-inventory returns or interstore transfers.
Validate planograms and maintain accurate on-hand quantities in the front end, stockroom, overstock locations, and pharmacy; complete pharmacy smart counts.
Execute pricing activities, including price changes, markdowns, markdown deletes, accurate signage, and other regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items; monitor pharmacy manual orders and maintain consigned inventory.
Update on-hands for designated pull-and-quarantine items and place them in the designated holding area.
Maintain inventory records and organize invoices, receipts, and return authorizations; help prepare for and support physical inventory, including auditing the third-party team.
Maintain front-end and pharmacy asset-protection practices and file claims for vendor or warehouse overages, shortages, order errors, and damaged goods, including prescription drugs.
Ensure inventory compliance with state and local laws regarding regulated products such as alcohol and tobacco.
Keep counters and shelves clean and well merchandised, and remain knowledgeable about store systems and equipment.
Assist and coach the store team on package delivery activities, including package scanning, daily inventory functions, and package returns; support the Pickup Program.
Engage customers, greet them, offer assistance, and model customer-service practices. When serving as leader on duty, resolve customer issues and answer questions.
In designated stores and when serving as leader on duty, open or close the store in the absence of management, complete required system start-ups and cash-handling duties, and prepare the floor and stockroom for the business day.
When serving as leader on duty, communicate assigned tasks, report disciplinary issues and customer complaints to management, and complete assigned point-of-sale transactions and related activities.
Complete product returns, order voids, customer refunds, cash drops, and change requests when performing designated point-of-sale responsibilities.
Attend company training and complete e-learning modules, including safety training; obtain and maintain any state-required pharmacy license or certification.
Serve as a liaison between management and non-management team members by coaching and developing their inventory-system capabilities.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete other assigned activities.