Inventory Specialist

Walgreens•Helena, MT

14d•$18 - $23•Onsite

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures throughout the store, including the front end and pharmacy. The role supports pharmacy inventory management, champions On-Shelf Availability, and is responsible for receiving, counting, pricing, returns, and other in-store inventory processes. The Inventory Specialist also validates planogram accuracy and coordinates the appropriate use of reports and system applications affecting inventory on-hand balances and pricing. The position maintains front-end and pharmacy asset-protection practices and files claims for warehouse and vendor overages, shortages, order errors, and damaged goods, including prescription drugs. In designated stores, the Inventory Specialist may open or close the store when store management is absent, performing required system start-ups, cash handling, cashier responsibilities, and readiness checks for the sales floor and stockroom. The role contributes to customer experience by greeting customers, offering help, and modeling customer-service practices. When serving as leader on duty in designated stores, the Inventory Specialist addresses customer concerns and questions and may perform point-of-sale and cash-handling duties. The Inventory Specialist completes and coaches others on inventory processes across warehouse, vendor, front-end, and pharmacy operations. Duties include receiving and verifying deliveries and orders; completing On-Shelf Availability processes, scan outs, returns, pricing, inventory counts, records, and physical inventory preparation; maintaining compliance for regulated products; and supporting package delivery and the Pickup Program. Pharmacy work is performed under the supervision of the pharmacist-in-charge where specified. The role attends company training and e-learning, completes safety training, and obtains and maintains a valid pharmacy license or certification when required by the state. The Inventory Specialist also serves as a liaison between management and non-management team members, coaches colleagues on inventory systems, communicates assigned tasks when leader on duty, and reports disciplinary issues and customer complaints to management.

Requirements

Internal candidates: six months of prior Walgreens work experience; external candidates: one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Internal candidates must have an “Achieving expectations” rating on their last performance review and no written disciplinary actions in the previous 12 months.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification when required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train store-wide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory management, including receiving, counting, ordering, and facilitating returns.
Champion On-Shelf Availability and perform receiving, counting, pricing, returns, and other in-store inventory processes.
Validate planograms and coordinate the use of reports and system applications that affect on-hand balances and pricing.
Maintain front-end and pharmacy asset-protection practices and file claims for overages, shortages, order errors, and damaged goods.
In designated stores, open or close the store when store management is absent, including required system start-ups, cash handling, cashier duties, and preparing the floor and stockroom for the business day.
Greet customers, offer assistance, and model customer-service practices; when serving as leader on duty, resolve customer issues and answer questions.
Execute and coach team members on warehouse and vendor inventory management, including creating, reviewing, and receiving orders.
Scan deliveries while vendors are still in the store; verify receipt, follow up on missed deliveries, and open tickets to correct inaccurate orders.
Under the pharmacist-in-charge’s supervision, verify pharmacy shipments and complete or verify postings for pharmacy warehouse, prescription, OTC, secondary vendor, flu, and dropship orders; audit totes and report shortages or damaged products.
Complete On-Shelf Availability processes for planogrammed departments, including disposals, call-ins, vendor returns before expiration, scan outs, and scan-out returns.
Under the pharmacist-in-charge’s supervision, handle pharmacy recalls, vendor returns, non-controlled and damaged salvage returns, excess inventory returns or applicable transfers, and verification of pharmacy claims.
Execute pricing activities, including price changes, markdowns, markdown deletes, accurate signage, and additional regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders for excess, and maintaining and ordering consigned inventory as needed.
Update on-hands for designated pull-and-quarantine items and place them in the designated holding area.
Maintain accurate on-hand inventory quantities in basic departments, the stockroom, overstock locations, and pharmacy; complete pharmacy smart counts under the pharmacist-in-charge’s supervision.
Ensure inventory compliance with state and local laws governing regulated products, such as alcohol and tobacco.
Maintain inventory records and systems, and organize and retain invoices, receipts, and return authorizations.
Prepare for physical inventory and support inventory-day activities, including preparation of the sales floor, stockroom, and pharmacy and auditing the third-party team.
Keep counters and shelves clean and well merchandised; remain knowledgeable about store systems and equipment.
Assist and coach the store team on package delivery activities, package scanning and returns, daily inventory functions, and execution of the Pickup Program.
When serving as leader on duty in designated stores, register sales on the POS system and document scanning errors, price verifications, items not on file, price modifications, and voids; process returns, order voids, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company-based training, complete e-learning modules and safety training, and maintain a valid state-required pharmacy license or certification.
Coach and develop team members’ capabilities with inventory systems, communicate assigned tasks when serving as leader on duty, and report disciplinary issues and customer complaints to management.
Complete additional activities and other assigned tasks.