Inventory Specialist

Walgreens•Oro Valley, AZ

1d•Onsite

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures throughout the store, including the front end and pharmacy. The role supports pharmacy inventory management; champions On-Shelf Availability; and handles receiving, counting, ordering, pricing, returns, planogram accuracy, inventory reports and systems, asset protection, and claims for overages, shortages, order errors, and damaged goods. In designated stores, the role may open or close the store in the absence of management and serve as leader on duty, with associated operational and customer-service responsibilities. The position carries out front-end and pharmacy inventory processes, including receiving and verifying deliveries, posting pharmacy shipments and claims, processing returns and recalls, maintaining accurate on-hand quantities, completing scan outs and smart counts, executing pricing tasks, and supporting physical inventory. It also maintains inventory records and documentation, supports package delivery and Pickup Program activities, and helps keep counters and shelves clean and well merchandised. Pharmacy activities are performed under the supervision of the pharmacist-in-charge. The specialist coaches team members on inventory systems and processes, attends required trainings, and obtains and maintains a pharmacy license or certification when required by the state.

Requirements

Internal candidates must have six months of prior work experience with Walgreens; external candidates must have one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification if required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior work experience with Walgreens, with an evaluation on file.

Responsibilities

Execute, monitor, and train team members on storewide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory activities, including receiving, counting, ordering, returns, recalls, and inventory transfers, under the supervision of the pharmacist-in-charge.
Receive, count, price, and process returns for in-store inventory; champion On-Shelf Availability and validate planogram accuracy.
Use and coordinate reports and system applications that affect inventory on-hand balances and pricing accuracy.
Maintain front-end and pharmacy asset protection practices and file claims for warehouse or vendor overages, shortages, order errors, and damaged goods, including prescription drugs.
When designated and in the absence of store management, open or close the store and complete required system start-ups, cash handling, cashier responsibilities, and store readiness tasks.
Greet customers, offer assistance, model customer-service practices, and, when serving as leader on duty, resolve customer issues and answer questions.
Execute and coach warehouse and vendor inventory processes, including creating, reviewing, receiving, and scanning deliveries while vendors are still in the store; take action on undelivered or inaccurate receipts as needed.
Verify pharmacy shipments and complete or verify daily postings for pharmacy warehouse, ABC prescription and OTC, secondary vendor, flu, and dropship orders; perform tote audits and report shortages or damaged products.
Complete the end-to-end On-Shelf Availability process for planogrammed departments, including disposals, call-ins, vendor returns before expiration, and scan outs and scan-out returns for subscribed departments and pharmacy.
Complete pharmacy recalls, vendor returns, non-controlled and damaged salvage returns, and applicable excess-inventory returns or interstore transfers.
Verify posting of pharmacy and prescription claims.
Execute pricing activities, including price changes, markdowns, markdown deletes, correct signage, and additional regulatory pricing tasks; support ordering of expense items and monitor pharmacy manual orders for excess inventory.
Maintain consigned inventory and order as required; update and place designated pull-and-quarantine items in the holding area.
Maintain accurate on-hand quantities and inventory counts in basic departments, stockroom, overstock locations, and pharmacy; complete pharmacy smart counts.
Ensure inventory compliance with state and local laws regarding regulated products, such as alcohol and tobacco.
Maintain inventory records and organize invoices, receipts, and return authorizations; prepare for and support physical inventory, including auditing the third-party team on inventory day.
Keep counters and shelves clean and well merchandised, and maintain knowledge of store systems and equipment.
Assist and coach the store team on package delivery activities, including package scanning, daily inventory functions, and package returns; support the Pickup Program.
When serving as leader on duty, register sales on the assigned POS system and handle scanning errors, price verifications, items not on file, price modifications, voids, returns, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete assigned tasks and activities, attend company trainings and e-learning modules including safety training, and obtain and maintain a state-required pharmacy license or certification.
Coach and develop team members' inventory-system capabilities; when serving as leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.