Inventory Specialist

Walgreens•Hartland, WI

12d•$18 - $23

About The Position

The Inventory Specialist executes, monitors, and trains store-wide inventory best practices and standard operating procedures across the front end and pharmacy. The role supports pharmacy inventory management and is responsible for receiving, counting, pricing, returns, on-shelf availability, planogram accuracy, inventory records, and other in-store inventory processes. It reviews and coordinates the use of reports and system applications that affect inventory balances and pricing, and maintains asset protection practices and files claims for shipment discrepancies or damaged goods. In designated stores, the Inventory Specialist may open or close the store in the absence of store management, complete required system start-ups and cash-handling duties, and ensure the sales floor and stockroom are ready for the business day. The role also engages customers, models customer-service practices, and may resolve customer issues when serving as leader on duty. The position executes and coaches team members on receiving and inventory processes, including pharmacy shipments, pricing, returns, inventory counts, physical inventory preparation, package delivery activities, and use of store systems and equipment. Under the pharmacist-in-charge’s supervision, it completes designated pharmacy inventory activities. The Inventory Specialist follows company policies, attends required training, maintains any state-required pharmacy license or certification, and communicates tasks and relevant issues between management and team members.

Requirements

Internal candidates must have six months of prior Walgreens work experience; external candidates must have one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification when required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience with an evaluation on file.

Responsibilities

Execute, monitor, and train store-wide inventory best practices and standard operating procedures for front-end and pharmacy operations.
Support pharmacy inventory management, including receiving, counting, ordering, and facilitating returns.
Manage on-shelf availability and in-store inventory processes, including receiving, counting, pricing, returns, and validating planogram accuracy.
Review and coordinate the use of reports and system applications affecting front-end and pharmacy on-hand balances and pricing.
Maintain front-end and pharmacy asset-protection practices and file claims for overages, shortages, order errors, and damaged goods.
In designated stores, open or close the store in the absence of management and complete required start-up, cash-handling, cashier, floor-readiness, and stockroom-readiness duties.
Engage customers, offer assistance, model customer-service practices, and, when leader on duty, resolve customer issues and answer questions.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, and receiving orders.
Scan deliveries while vendors are still in the store, take appropriate action on delivered or undelivered items, contact vendors, and open tickets to correct inaccurate orders.
Under pharmacist-in-charge supervision, verify pharmacy shipments and complete or verify postings for pharmacy warehouse, prescription, OTC, secondary vendor, flu, and dropship orders; perform necessary tote audits and report shortages or damage.
Complete the on-shelf availability process for planogrammed departments, including disposals, call-ins, vendor returns, and scan-outs and scan-out returns.
Under pharmacist-in-charge supervision, complete pharmacy recalls, vendor returns, non-controlled and damaged salvage returns, applicable excess-inventory returns or transfers, and verification of pharmacy and prescription claims.
Complete pricing activities, including price changes, markdowns, markdown deletes, signage, daily department pricing, and additional regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders for excess, and maintaining and ordering consigned inventory as needed.
Update on-hand quantities for designated pull-and-quarantine items and place them in the designated holding area.
Maintain accurate inventory counts and on-hand quantities across basic departments, stockroom, overstock locations, and pharmacy; complete pharmacy smart counts.
Ensure compliance with state and local inventory laws for regulated products.
Maintain inventory records and systems for received front-end products, and organize and retain invoices, receipts, and return authorizations.
Help prepare for physical inventory and support inventory-day activities, including preparing sales floor, stockroom, and pharmacy and auditing the third-party team.
Keep counters and shelves clean and well merchandised.
Learn and use store systems and equipment.
Assist and coach the store team on package delivery activities, including package scanning, daily inventory functions, returns, and execution of the Pickup Program.
When serving as leader on duty in designated stores, operate the assigned point-of-sale system and handle sales records, scanning errors, price verifications, items not on file, price modifications, voids, product returns, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful coworker relationships.
Attend company training and complete required e-learning modules, including safety training.
Obtain and maintain a valid pharmacy license or certification when required by the state.
Coach and develop team members’ capabilities with inventory systems, communicate assigned tasks when leader on duty, and report disciplinary issues and customer complaints to management.
Complete additional activities and other assigned tasks.