Inventory Specialist

Walgreens•Raleigh, NC

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures across the store, including the front end and pharmacy. The role supports pharmacy inventory management and is responsible for receiving, counting, ordering, pricing, returns, on-shelf availability, planogram accuracy, inventory records, and the appropriate use of reports and systems that affect on-hand balances and pricing. The specialist also uses asset protection practices and files claims for overages, shortages, order errors, and damaged goods, including prescription drugs. In designated stores, the specialist may open or close the store in the absence of store management and serve as leader on duty. The position engages customers and models customer-service practices. It executes and coaches team members on inventory, delivery, ordering, receiving, pricing, and related store operations. Pharmacy activities are performed under the supervision of the pharmacist-in-charge. The specialist maintains accurate inventory counts, supports physical inventory, keeps inventory documentation, and helps ensure compliance with applicable laws and company policies. The role requires completion of company trainings and e-learning, including safety training, and obtaining and maintaining a valid pharmacy license or certification when required by the state. The specialist communicates between management and team members and may coach colleagues on inventory systems. The role remains open until filled.

Requirements

Six months of prior Walgreens work experience for internal candidates, or one year of prior retail work experience for external candidates.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification when required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train store-wide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory activities, including receiving, counting, ordering, returns, recalls, and inventory transfers, under the supervision of the pharmacist-in-charge.
Receive, count, price, and process returns for merchandise and carry out in-store inventory processes.
Champion On-Shelf Availability, validate planograms, and maintain accurate on-hand quantities in departments, stockrooms, overstock locations, and pharmacy.
Review and coordinate the use of reports and system applications affecting inventory balances and pricing.
Apply front-end and pharmacy asset-protection techniques and file claims for vendor or warehouse overages, shortages, order errors, and damaged goods.
In designated stores, open or close the store when management is absent, including system start-ups, cash handling, cashier duties, and preparing the sales floor and stockroom for the business day.
Greet customers, offer assistance, model customer-service practices, and, when serving as leader on duty, resolve customer issues and answer questions.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, receiving, scanning, and correcting orders.
Scan deliveries while vendors are present; verify physically delivered products, follow up on missed scheduled receipts, and open tickets for inaccurate orders.
Verify pharmacy shipments and postings, including warehouse, prescription, OTC, secondary vendor, flu, and dropship orders; conduct tote audits and report shortages or damaged products.
Complete OSA processes, including disposals, call-ins, vendor returns before expiration, and scan-outs and scan-out returns for subscribed departments and pharmacy.
Complete pricing activities, including price changes, markdowns, markdown deletions, accurate signage, and other required regulatory pricing tasks.
Support front-end and pharmacy ordering, order expense items, monitor pharmacy manual orders for excess, and maintain consigned inventory as required.
Update on-hands for designated pull-and-quarantine items and place them in the designated holding area.
Maintain accurate pharmacy counts and complete pharmacy smart counts under the supervision of the pharmacist-in-charge.
Ensure inventory compliance with state and local laws for regulated products such as alcohol and tobacco.
Maintain inventory records and organize invoices, receipts, and return authorizations; prepare for and support physical inventory, including auditing the third-party inventory team.
Keep counters and shelves clean and well merchandised, and assist and coach the team on package delivery activities and the Pickup Program.
When serving as leader on duty in designated stores, use the point-of-sale system and handle related sales records, product returns, order voids, customer refunds, cash drops, and change requests.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete other assigned tasks.
Attend company trainings and complete e-learning modules, including safety training; obtain and maintain a state-required pharmacy license or certification.
Coach and develop team members' capabilities with inventory systems; when serving as leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.