Inventory Specialist

Walgreens•Tullahoma, TN

About The Position

The Inventory Specialist executes, monitors, and trains storewide inventory best practices and standard operating procedures across the front end and pharmacy. The role supports pharmacy inventory management, champions On-Shelf Availability, and handles receiving, counting, ordering, pricing, returns, planogram accuracy, inventory reporting, and asset protection. In designated stores, the specialist may open or close the store and serve as the leader on duty in the absence of store management. The position also supports customer service, store operations, inventory records, physical inventory preparation, package delivery and pickup processes, and team training. Pharmacy activities are performed under the supervision of the pharmacist-in-charge. The specialist communicates between management and team members, coaches colleagues on inventory systems, and completes additional assigned tasks.

Requirements

Six months of prior Walgreens work experience for internal candidates, or one year of prior retail work experience for external candidates.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
For internal candidates: an “Achieving expectations” rating on the last performance review and no written disciplinary actions in the previous 12 months.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification as required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train storewide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory activities, including receiving, counting, ordering, posting shipments, completing returns, and facilitating transfers where applicable.
Champion On-Shelf Availability and perform receiving, counting, pricing, returns, and other in-store inventory processes.
Validate planogram accuracy and coordinate the proper use of reports and system applications affecting on-hand balances and pricing.
Execute and maintain front-end and pharmacy asset protection practices; file claims for vendor or warehouse overages, shortages, order errors, and damaged goods, including prescription drugs.
In designated stores, open or close the store in the absence of management, completing required system start-ups, cash handling, cashier tasks, and preparation of the sales floor and stockroom.
Engage customers, offer assistance, model customer-service practices, and, when serving as leader on duty, resolve customer issues and answer questions.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, and receiving orders; scan deliveries while vendors are still in the store and address inaccurate or undelivered orders.
Under the pharmacist-in-charge’s supervision, verify pharmacy shipments and complete or verify posting of pharmacy warehouse, prescription, OTC, secondary vendor, flu, and dropship orders; perform tote audits and report shortages or damage.
Complete the On-Shelf Availability process for warehouse and direct store delivery departments, including disposals, call-ins, vendor returns, and scan-outs and scan-out returns.
Under the pharmacist-in-charge’s supervision, complete pharmacy recalls, vendor returns, damaged salvage returns, and other pharmacy inventory activities in accordance with policy.
Complete pricing activities, including price changes and markdowns; maintain accurate pricing, signage, and required regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items; monitor pharmacy manual orders and maintain consigned inventory as required.
Update on-hands for designated pull-and-quarantine items and place them in the designated holding area.
Maintain accurate inventory counts and on-hand quantities in store departments, stockrooms, overstock locations, and, under pharmacist-in-charge supervision, the pharmacy; complete pharmacy smart counts.
Ensure inventory compliance with state and local laws for regulated products, and maintain inventory records by receiving and posting products in inventory systems.
Organize and retain invoices, receipts, and return authorizations; prepare for physical inventory and support inventory-day activities, including auditing the third-party team.
Keep counters and shelves clean and well merchandised, and remain knowledgeable about store systems and equipment.
Assist and coach the store team on package delivery activities, including package scanning, daily inventory functions, and returns; support the Pickup Program.
In designated stores, when serving as leader on duty, register sales on the POS and handle scanning errors, price verifications, items not on file, price modifications, voids, returns, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company trainings, complete e-learning modules and safety training, and obtain and maintain a valid pharmacy license or certification as required by the state.
Coach and develop team members on inventory systems; when serving as leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.
Complete additional activities and tasks as assigned.