Inventory Specialist

Walgreens•Hernando, MS

7d•Onsite

About The Position

The Inventory Specialist executes, monitors, and trains team members on inventory best practices and standard operating procedures throughout the store, including the front end and pharmacy. The role supports pharmacy inventory management, champions On-Shelf Availability, and oversees receiving, counting, ordering, pricing, returns, planogram accuracy, inventory records, and related in-store processes. It also reviews and coordinates the use of reports and system applications that affect on-hand balances and pricing, maintains asset protection practices, and files claims for overages, shortages, order errors, and damaged goods, including prescription drugs. In designated stores, the Inventory Specialist may open or close the store in the absence of store management, complete required system start-ups and cash-handling responsibilities, and prepare the sales floor and stockroom for business. When serving as leader on duty, the role may resolve customer concerns, communicate tasks, and perform point-of-sale responsibilities. The position works under the supervision of the pharmacist-in-charge for designated pharmacy inventory activities, including shipment verification, counts, returns, recalls, and claims. The role also supports customer service, package delivery and pickup programs, physical inventory, store cleanliness and merchandising, and compliance with applicable inventory laws and company policies. The Inventory Specialist attends required training and e-learning and obtains and maintains pharmacy licensure or certification when required by the state.

Requirements

Internal candidates must have six months of prior work experience with Walgreens, or external candidates must have one year of prior retail work experience.
Fluency in reading, writing, and speaking English is required, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification as required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience with an evaluation on file.

Responsibilities

Execute, monitor, and train team members on storewide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory activities, including receiving, counting, ordering, shipment verification, returns, recalls, claims, and smart counts, under the supervision of the pharmacist-in-charge.
Champion On-Shelf Availability and complete receiving, counting, pricing, returns, and other in-store inventory processes.
Validate planograms and use reports and system applications to support accurate on-hand balances and pricing.
Maintain front-end and pharmacy asset protection practices and file claims for overages, shortages, order errors, and damaged goods.
In designated stores, open or close the store in the absence of management, complete required system start-ups and cash handling, and prepare the floor and stockroom for the business day.
Engage customers, offer assistance, model customer-service best practices, and, when leader on duty, resolve customer issues and answer questions.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, receiving, and scanning deliveries while vendors are present.
Complete OSA processes for planogrammed departments, including disposals, call-ins, vendor returns, scan-outs, and scan-out returns.
Complete pricing activities, including price changes, markdowns, markdown deletes, signage, and other regulatory pricing tasks.
Support front-end and pharmacy ordering, order expense items, monitor pharmacy manual orders for excess, and maintain consigned inventory as needed.
Update and properly hold designated pull-and-quarantine items; maintain accurate on-hand quantities across departments, stockrooms, overstock locations, and pharmacy.
Ensure inventory compliance with state and local laws for regulated products and maintain inventory records and supporting invoices, receipts, and return authorizations.
Prepare for and support physical inventory, including preparing the sales floor, stockroom, and pharmacy and auditing the third-party team on inventory day.
Keep counters and shelves clean and well merchandised; remain knowledgeable about store systems and equipment.
Assist and coach the store team on package delivery activities, package scanning, daily inventory functions, and package returns; support the Pickup Program.
When leader on duty in designated stores, register sales on the POS system and handle scanning errors, price verifications, price modifications, voids, returns, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company training and complete required e-learning modules, including safety training.
Obtain and maintain a valid pharmacy license or certification when required by the state.
Coach and develop team members in inventory systems; when leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.
Complete additional activities and other tasks as assigned.