Inventory Specialist

Walgreens•Indianapolis, IN

About The Position

The Inventory Specialist executes, monitors, and trains store-wide inventory best practices and standard operating procedures across the front end and pharmacy. The role supports pharmacy inventory management and is responsible for receiving, counting, ordering, pricing, returns, on-shelf availability, planogram accuracy, inventory reporting, and asset-protection processes. In designated stores, the specialist may open or close the store and serve as leader on duty in the absence of store management. The position works with warehouse, vendor, pharmacy, and direct-store-delivery inventory processes; maintains accurate on-hand quantities and inventory records; completes pricing, claims, returns, recalls, and pharmacy inventory tasks under pharmacist-in-charge supervision; and helps prepare for physical inventory. The specialist also supports package delivery and pickup activities, customer service, team coaching, required training, and compliance with company policies and applicable laws.

Requirements

Six months of prior Walgreens work experience for internal candidates, or one year of prior retail work experience for external candidates.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification as required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train store-wide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory activities, including receiving, counting, ordering, posting shipments, returns, recalls, inventory transfers, tote audits, and smart counts under the pharmacist-in-charge's supervision.
Receive, count, price, order, and process returns for merchandise and maintain on-shelf availability.
Validate planograms and use reports and system applications to support accurate on-hand balances and pricing.
Execute front-end and pharmacy asset-protection techniques and file claims for overages, shortages, order errors, and damaged goods, including prescription drugs.
In designated stores, open and close the store in the absence of management, complete required system start-ups and cash-handling responsibilities, and prepare the floor and stockroom for business.
Engage customers, offer assistance, model customer-service practices, and, when leader on duty, resolve customer issues and answer questions.
Create, review, and receive warehouse and vendor orders; scan deliveries while vendors are present; follow up on undelivered or inaccurate receipts; and open corrective tickets as needed.
Complete the On-Shelf Availability process, including scan outs, disposals, call-ins, vendor returns, and pharmacy scan outs.
Complete pricing activities, including price changes, markdowns, markdown deletions, signage, and other required regulatory pricing tasks.
Support ordering of front-end and pharmacy expense items; monitor pharmacy manual orders for excess; and maintain consigned inventory.
Update on-hands for designated pull-and-quarantine items and place them in the designated holding area.
Maintain accurate on-hand quantities and inventory counts across basic departments, stockroom, overstock locations, and pharmacy.
Ensure inventory compliance with state and local laws regarding regulated products.
Maintain inventory records and organize invoices, receipts, and return authorizations.
Help prepare for physical inventory and support inventory-day activities, including auditing the third-party inventory team.
Keep counters and shelves clean and well merchandised; maintain knowledge of store systems and equipment.
Assist and coach the store team on package delivery activities, including package scanning, daily inventory functions, and returns; support the Pickup Program.
When leader on duty in designated stores, register sales on the assigned POS system and handle scanning errors, price verifications, price modifications, voids, returns, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company training and complete e-learning modules, including required safety training.
Obtain and maintain a valid pharmacy license or certification as required by the state.
Coach and develop team members in inventory systems; when leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.
Complete additional activities and tasks as assigned.