Inventory Specialist

Walgreens•Rochester, NY

5d•$19 - $24

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures across the store, including front-end and pharmacy operations. The role supports pharmacy inventory management and is responsible for receiving, counting, ordering, pricing, returns, on-shelf availability, planogram accuracy, inventory records, and related in-store processes. It reviews and coordinates the use of reports and systems affecting on-hand balances and pricing, maintains asset-protection practices, and files claims for overages, shortages, order errors, and damaged goods. In designated stores, the Inventory Specialist may open or close the store in the absence of store management, complete required system start-ups and cash-handling and cashier duties, and prepare the sales floor and stockroom for the business day. The position engages customers, models customer-service practices, and may resolve customer issues when serving as leader on duty. It also coaches team members on inventory processes and systems, supports package delivery and pickup activities, and communicates assigned tasks and issues to management. The role works under the supervision of the pharmacist-in-charge for specified pharmacy inventory tasks, including shipment verification, pharmacy counts, recalls, returns, transfers, and claims. The Inventory Specialist attends company training and e-learning, including safety training, and obtains and maintains a state-required pharmacy license or certification.

Requirements

Internal candidates: six months of prior Walgreens work experience; external candidates: one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Internal candidates must have an 'Achieving expectations' rating on their last performance review and no written disciplinary actions in the previous 12 months.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification if required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior work experience with Walgreens, with an evaluation on file.

Responsibilities

Execute, monitor, and train store-wide inventory best practices and standard operating procedures for front-end and pharmacy operations.
Support pharmacy inventory management, including receiving, counting, ordering, returns, and inventory records.
Champion on-shelf availability and manage receiving, counting, pricing, returns, and other in-store inventory processes.
Validate and ensure planogram accuracy.
Review and coordinate the use of reports and system applications affecting on-hand balances and pricing.
Execute and maintain front-end and pharmacy asset-protection practices and file claims for overages, shortages, order errors, and damaged goods.
In designated stores, open or close the store in the absence of store management and perform required system start-ups, cash handling, cashier duties, and business-day readiness tasks.
Engage customers, offer assistance, model customer-service best practices, and, when leader on duty, resolve customer issues and answer questions.
Execute and coach team members on warehouse and vendor inventory-management processes, including creating, reviewing, and receiving orders.
Scan deliveries while the vendor is still in the store, take appropriate actions for received or undelivered items, contact vendors, and open tickets to correct inaccurate orders.
Under pharmacist-in-charge supervision, verify pharmacy shipments and complete or verify daily postings for pharmacy warehouse, prescription, OTC, secondary-vendor, flu, and dropship orders; conduct necessary tote audits and report shortages or damaged products.
Complete the on-shelf availability process for planogrammed departments, including warehouse and direct-store deliveries, disposals, call-ins, vendor returns before expiration, and required scan-outs and scan-out returns.
Under pharmacist-in-charge supervision, complete pharmacy recalls, returns, transfers, and other pharmacy inventory activities, and verify posting of pharmacy and prescription claims.
Complete pricing activities, including price changes, markdowns, markdown deletions, signage, and regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders for excess, and maintaining and ordering consigned inventory as required.
Update on-hands for designated pull-and-quarantine items and place them in the designated holding area.
Maintain accurate inventory counts and on-hand quantities across departments, stockrooms, overstock locations, and pharmacy; complete pharmacy smart counts.
Ensure inventory compliance with state and local laws governing regulated products.
Maintain inventory records and systems for received products, and organize and retain invoices, receipts, and return authorizations.
Help prepare for physical inventory and support inventory-day activities, including preparing the sales floor, stockroom, and pharmacy and auditing the third-party inventory team.
Keep counters and shelves clean and well merchandised.
Learn and use store systems and equipment.
Assist and coach the store team on package delivery activities, including package scanning, daily inventory functions, and package returns; support the Pickup Program.
When serving as leader on duty in designated stores, register sales in the POS system and handle scanning errors, price verifications, items not on file, price modifications, voids, returns, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete additional activities and assigned tasks.
Attend company training and complete e-learning modules, including safety training.
Obtain and maintain a valid pharmacy license or certification as required by the state.
Coach and develop team members' inventory-system capabilities, communicate assigned tasks when leader on duty, and report disciplinary issues and customer complaints to management.