Inventory Specialist

Walgreens•Saint Louis, MO

14d•$18 - $23

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures throughout the store, including the front end and pharmacy. The role supports pharmacy inventory management; receives, counts, prices, and returns merchandise; champions On-Shelf Availability; validates planograms; and coordinates the proper use of reports and systems affecting inventory balances and pricing. The specialist also maintains asset-protection practices and files claims for shipment overages, shortages, errors, and damaged goods, including prescription drugs. In designated stores, the specialist may open or close the store in the absence of management and perform associated operational and cash-handling duties. The role supports a positive customer experience by assisting customers, modeling service best practices, and, when designated as leader on duty, resolving customer issues. It executes and coaches team members on inventory operations, including receiving and verifying deliveries, pharmacy inventory and claims, returns, pricing, ordering, inventory counts, regulated-product compliance, recordkeeping, physical inventory preparation, package delivery activities, and Pickup Program execution. When serving as leader on duty, it may also perform point-of-sale and related cash-handling duties. The Inventory Specialist attends company training and e-learning, including safety training, and obtains and maintains a state-required pharmacy license or certification. The role serves as a liaison between management and non-management team members by coaching others on inventory systems and, when leader on duty, communicating assignments and reporting disciplinary issues and customer complaints to management. Additional duties may be assigned.

Requirements

Six months of prior Walgreens work experience for internal candidates or one year of prior retail work experience for external candidates.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification as required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train storewide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory activities, including receiving, counting, ordering, returns, and related processes under pharmacist-in-charge supervision where specified.
Manage receiving, counting, pricing, returns, and other in-store inventory processes; champion On-Shelf Availability and validate planograms.
Review and coordinate the proper use of reports and system applications that affect on-hand balances and pricing.
Execute front-end and pharmacy asset-protection techniques and file claims for overages, shortages, order errors, or damaged goods.
In designated stores, open or close the store in the absence of store management and perform required system start-ups, cash handling, cashier duties, and floor and stockroom preparation.
Greet customers, offer assistance, model customer-service best practices, and, when leader on duty, resolve customer issues and answer questions.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, and receiving orders.
Scan deliveries while vendors are still in the store, take appropriate receiving actions, contact vendors about undelivered scheduled receipts, and open tickets to correct inaccurate orders.
Under pharmacist-in-charge supervision, verify pharmacy shipments and complete or verify pharmacy order postings, tote audits, and shortage or damage reporting.
Complete the On-Shelf Availability process for planogrammed departments, including disposals, call-ins, vendor returns, and scan outs and scan-out returns.
Under pharmacist-in-charge supervision, complete pharmacy recalls, returns, transfers, inventory counts, smart counts, and verification of pharmacy prescription claims as applicable.
Complete pricing activities, including price changes, markdowns, markdown deletions, signage, and additional regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders for excess, and maintaining consigned inventory.
Update on-hands for designated pull-and-quarantine items and place them in the designated holding area.
Maintain accurate on-hand quantities across basic departments, stockroom, overstock locations, and pharmacy.
Ensure inventory compliance with state and local laws for regulated products, such as alcoholic beverages and tobacco products.
Maintain inventory records and systems; organize and retain invoices, receipts, and return authorizations.
Help prepare for physical inventory and support inventory-day activities, including preparation of sales floor, stockroom, and pharmacy and auditing the third-party team.
Keep counters and shelves clean and well merchandised; remain knowledgeable about store systems and equipment.
Assist and coach the store team on package delivery activities, package scanning and returns, daily inventory functions, and Pickup Program execution.
When designated as leader on duty, register sales on the point-of-sale system and handle related exceptions, returns, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company training and complete e-learning modules, including safety training; obtain and maintain a state-required pharmacy license or certification.
Coach and develop team members on inventory systems; when leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.
Complete additional activities and tasks as assigned.