Inventory Specialist

Walgreens•Espanola, NM

1d•$18 - $23

About The Position

The Inventory Specialist executes, monitors, and trains team members on inventory best practices and standard operating procedures across the store, including front-end and pharmacy operations. The role supports pharmacy inventory management, champions On-Shelf Availability, and oversees receiving, counting, ordering, pricing, returns, planogram accuracy, and other in-store inventory processes. It also reviews reports and system applications that affect on-hand balances and pricing, maintains asset-protection practices, and files claims for overages, shortages, order errors, and damaged goods. In designated stores, the Inventory Specialist may open or close the store in the absence of store management and perform required system start-ups, cash handling, cashier duties, and opening preparations. The position also engages customers, models customer-service practices, and may resolve customer issues while serving as leader on duty. The role carries out front-end and pharmacy inventory operations, including processing deliveries and orders, maintaining accurate stock counts and records, completing pricing activities and returns, preparing for physical inventory, and ensuring inventory compliance with applicable state and local laws. Pharmacy tasks are performed under the supervision of the pharmacist-in-charge. The Inventory Specialist also supports package delivery and pickup activities, coaches team members on inventory systems, completes required training, and obtains and maintains any pharmacy license or certification required by the state.

Requirements

Internal candidates must have six months of prior Walgreens work experience; external candidates must have one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification if required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train team members on storewide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory management, including receiving, counting, ordering, and facilitating returns.
Champion On-Shelf Availability and perform receiving, counting, pricing, returns, and other in-store inventory processes.
Validate and ensure planogram accuracy.
Review and coordinate appropriate use of reports and system applications that affect front-end and pharmacy on-hand balances and pricing.
Execute and maintain front-end and pharmacy asset-protection practices and file claims for warehouse or vendor overages, shortages, order errors, or damaged goods, including prescription drugs.
In designated stores, open or close the store in the absence of store management, including system start-ups, cash handling, cashier responsibilities, and preparing the floor and stockroom for the business day.
Greet customers, offer assistance with products and services, and, when serving as leader on duty in designated stores, resolve customer issues and answer questions.
Model and share customer-service practices with team members to provide a positive customer experience.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, and receiving orders.
Scan deliveries while the vendor is still in the store, follow One Box receiving procedures, address undelivered scheduled receipts, and open tickets to correct inaccurate orders.
Under the pharmacist-in-charge's supervision, verify pharmacy shipments and complete or verify daily postings for pharmacy warehouse, prescription, OTC, secondary vendor, flu, and dropship orders; perform tote audits and report shortages or damage.
Complete the On-Shelf Availability process for planogrammed departments, including warehouse and direct store deliveries, disposals, call-ins, vendor returns, and scan outs and scan-out returns.
Under the pharmacist-in-charge's supervision, complete pharmacy recalls, vendor returns, non-controlled and damaged salvage returns, applicable excess-inventory returns or interstore transfers, and verification of pharmacy or prescription claims postings.
Complete pricing activities, including price changes and markdowns, maintain accurate prices and signage, and complete additional regulatory pricing tasks reliably and on time.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders for excess quantities, and maintaining and ordering consigned inventory as required.
Update on-hand quantities for designated pull-and-quarantine items and place those items in the designated holding area.
Maintain accurate inventory counts and on-hand quantities in basic departments, stockrooms, and overstock locations; under pharmacist-in-charge supervision, maintain pharmacy counts and complete pharmacy smart counts.
Ensure inventory compliance with state and local laws for regulated products, such as alcoholic beverages and tobacco products.
Maintain inventory records by receiving and posting front-end products in inventory systems, and organize and retain invoices, receipts, and return authorizations.
Help prepare for physical inventory and support inventory-day activities, including preparing the sales floor, stockroom, and pharmacy and auditing the third-party team.
Keep counters and shelves clean and well merchandised.
Learn and use store systems and equipment.
Assist and coach the store team on package delivery activities, including package scans, daily inventory functions, and package returns; support the Pickup Program.
In designated stores, when serving as leader on duty, register sales on the assigned POS system and document scanning errors, price verifications, items not on file, price modifications, and voids; process returns, order voids, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete additional activities and tasks as assigned.
Attend company training, complete e-learning modules, and meet safety-training requirements.
Obtain and maintain a valid pharmacy license or certification when required by the state.
Coach and develop team members in inventory systems, communicate assigned tasks when serving as leader on duty, and report disciplinary issues and customer complaints to management.