Inventory Specialist

Walgreens•Quincy, MA

13d•Onsite

About The Position

The Inventory Specialist executes, monitors, and trains team members on inventory best practices and standard operating procedures across the store, including the front end and pharmacy. The role supports pharmacy inventory management; receives, counts, prices, and returns merchandise; champions On-Shelf Availability; maintains accurate inventory and pricing; and uses reports and system applications to help ensure accurate on-hand balances. The position also supports asset protection, inventory claims, physical inventory, package delivery activities, and Pickup Program execution. In designated stores, the specialist may open or close the store and serve as the leader on duty. The role engages customers and models customer-service best practices. It executes and coaches others on warehouse, vendor, front-end, and pharmacy inventory processes, including order creation and receipt, shipment verification, returns, recalls, claims, scan-outs, pricing, inventory counts, and required recordkeeping. Pharmacy activities are performed under the supervision of the pharmacist-in-charge. When serving as leader on duty, the specialist may resolve customer issues, communicate assignments, handle point-of-sale transactions, and report customer complaints or disciplinary issues to management. The specialist attends company training and e-learning, maintains any pharmacy license or certification required by the state, complies with company policies, and performs other assigned tasks. The position requires prior work experience, English fluency except in Puerto Rico, schedule flexibility, attention to detail, multitasking, and the ability to identify and address operational issues. The posting states that compensation depends on factors including geography, skills, education, and experience, and that the role will remain open until filled.

Requirements

Internal candidates: six months of prior work experience with Walgreens; external candidates: one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Internal candidates must have an “Achieving expectations” rating on their last performance review and no written disciplinary actions in the previous 12 months.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification if required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior work experience with Walgreens, with an evaluation on file.

Responsibilities

Execute, monitor, and train team members on store-wide inventory best practices and standard operating procedures.
Support pharmacy inventory activities, including receiving, counting, ordering, shipment verification, returns, recalls, and maintaining accurate on-hand quantities, under the supervision of the pharmacist-in-charge.
Receive, count, price, and return inventory; champion On-Shelf Availability and maintain accurate inventory processes across the store.
Review and coordinate the use of reports and system applications affecting inventory balances and pricing.
Execute and maintain front-end and pharmacy asset protection practices, and file claims for overages, shortages, order errors, and damaged goods.
In designated stores, open or close the store in the absence of management and complete required start-up, cash-handling, cashier, floor, and stockroom preparations.
Engage customers, offer assistance, model customer-service best practices, and, when serving as leader on duty, resolve customer issues and answer questions.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, scanning, and receiving orders and following up on inaccurate or undelivered receipts.
Complete On-Shelf Availability processes, including scan-outs, disposals, call-ins, vendor returns, and returns before expiration.
Complete front-end and pharmacy pricing activities, including price changes, markdowns, signage, and other regulatory pricing tasks.
Support ordering, monitor pharmacy manual orders for excess inventory, maintain consigned inventory, and update and hold designated pull-and-quarantine items.
Maintain accurate inventory counts and on-hand quantities across departments, stockroom, overstock locations, and pharmacy; complete pharmacy smart counts.
Ensure inventory compliance with state and local laws for regulated products and maintain inventory records, invoices, receipts, and return authorizations.
Prepare for and support physical inventory, including preparing sales floor, stockroom, and pharmacy areas and auditing the third-party inventory team.
Keep counters and shelves clean and well merchandised; assist and coach the store team on package delivery activities and support the Pickup Program.
When serving as leader on duty in designated stores, register sales and complete point-of-sale activities, including returns, voids, refunds, cash drops, and providing change.
Attend company training and complete e-learning modules, including required safety training; obtain and maintain pharmacy credentials required by the state.
Serve as a liaison between management and non-management team members by coaching and developing capabilities with inventory systems.
When serving as leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.
Comply with company policies and procedures, maintain respectful relationships with coworkers, and complete other assigned tasks.