Inventory Specialist

Walgreens•Clinton, MD

14d

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures across the store, including the front end and pharmacy. The role supports pharmacy inventory management, champions On-Shelf Availability, and oversees receiving, counting, ordering, pricing, returns, planogram accuracy, inventory systems, asset protection, and claims for shortages, overages, order errors, and damaged goods. In designated stores, the specialist may open or close the store and serve as leader on duty in the absence of store management. The role also engages customers and models service best practices. It supports warehouse, vendor, pharmacy, and store inventory processes; maintains accurate on-hand quantities and inventory records; completes pricing and claims activities; helps prepare for physical inventory; and supports package delivery and pickup processes. The specialist attends required trainings, maintains any state-required pharmacy license or certification, and communicates between management and team members, coaching others on inventory systems and assigned tasks.

Requirements

Six months of prior Walgreens work experience for internal candidates, or one year of prior retail work experience for external candidates.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Internal candidates must have an “Achieving expectations” rating on their last performance review and no written disciplinary actions in the previous 12 months.
A valid pharmacy license or certification as required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience with an evaluation on file.

Responsibilities

Execute, monitor, and train team members on inventory best practices and standard operating procedures across the front end and pharmacy.
Support pharmacy inventory activities, including receiving, counting, ordering, postings, returns, recalls, and transfers, under the supervision of the pharmacist-in-charge.
Champion On-Shelf Availability and complete receiving, counting, pricing, returns, and other in-store inventory processes.
Validate planograms and review or coordinate the use of reports and system applications affecting inventory balances and pricing.
Execute and maintain front-end and pharmacy asset protection practices; file claims for overages, shortages, order errors, and damaged goods, including prescription drugs.
In designated stores, open and close the store in the absence of management, completing required system start-ups, cash handling, cashier responsibilities, and readiness of the floor and stockroom.
Engage customers, offer assistance, resolve issues when serving as leader on duty, and model customer service best practices.
Create, review, receive, and scan warehouse, vendor, and common carrier deliveries; take action on undelivered receipts and inaccurate orders.
Complete pharmacy order postings and tote audits as needed, and report shortages or damaged product.
Complete the On-Shelf Availability process, including scan outs, disposals, call-ins, vendor returns, and pharmacy scan outs.
Complete pricing activities, including price changes, markdowns, markdown deletes, signage, and other regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items; monitor pharmacy manual orders and maintain consigned inventory.
Update on-hands for designated pull-and-quarantine items and place them in the designated holding area.
Maintain accurate on-hand quantities in basic departments, stockroom, overstock locations, and pharmacy; complete pharmacy smart counts.
Ensure compliance with state and local inventory laws for regulated products, such as alcohol and tobacco.
Maintain inventory records and organize invoices, receipts, and return authorizations.
Prepare for physical inventory and support inventory-day activities, including auditing the third-party team.
Keep counters and shelves clean and well merchandised; remain knowledgeable about store systems and equipment.
Assist and coach the store team on package delivery activities and support the Pickup Program.
When serving as leader on duty in designated stores, register sales on the POS and handle scanning errors, price verifications, price modifications, voids, returns, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company training and complete e-learning modules, including safety training.
Obtain and maintain a valid pharmacy license or certification as required by the state.
Coach and develop team members' capabilities with inventory systems; when leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.
Complete additional activities and tasks as assigned.