Inventory Specialist

Walgreens•Boise, ID

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures across the store, including the front end and pharmacy. The role supports pharmacy inventory management; oversees receiving, counting, ordering, pricing, returns, and other in-store inventory processes; champions On-Shelf Availability; validates planogram accuracy; and uses reports and system applications to help ensure accurate on-hand balances and pricing. The specialist also applies asset-protection practices and files claims for inventory overages, shortages, order errors, and damaged goods, including prescription drugs. In designated stores, the specialist may open or close the store in the absence of store management and perform the required start-up, cash-handling, cashier, and readiness duties. When serving as leader on duty, the specialist may address customer issues, communicate assigned tasks, and handle assigned point-of-sale responsibilities. The position supports a positive customer experience through customer engagement and by modeling service best practices. It also includes training and coaching team members on inventory processes, maintaining inventory records and documentation, supporting physical inventory, keeping counters and shelves clean and well merchandised, and completing assigned training and other duties. Pharmacy activities are performed under the supervision of the pharmacist-in-charge where specified.

Requirements

Internal candidates: six months of prior work experience with Walgreens; external candidates: one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Internal candidates must have an “Achieving expectations” rating on their last performance review and no written disciplinary actions in the previous 12 months.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification as required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior work experience with Walgreens, with an evaluation on file.

Responsibilities

Execute, monitor, and train store-wide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory activities, including receiving, counting, ordering, posting shipments, returns, recalls, smart counts, and transfers, under the supervision of the pharmacist-in-charge where specified.
Receive, count, price, and process returns and other in-store inventory activities; champion On-Shelf Availability and validate planogram accuracy.
Review and coordinate the use of reports and system applications affecting inventory balances and pricing accuracy.
Execute front-end and pharmacy asset-protection techniques and file claims for overages, shortages, order errors, and damaged goods, including prescription drugs.
In designated stores, open or close the store in the absence of store management, complete required systems start-ups and cash-handling duties, and prepare the floor and stockroom for the business day.
Engage customers, offer assistance, model customer-service best practices, and, when leader on duty, resolve customer issues and answer questions.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, receiving, and scanning deliveries while vendors are still in the store.
Complete On-Shelf Availability processes, including scan outs, disposals, call-ins, vendor returns, and returns before expiration.
Complete pricing activities, including price changes, markdowns, markdown deletions, accurate signage, and other required regulatory pricing tasks.
Support front-end and pharmacy ordering, order expense items, monitor pharmacy manual orders for excess, and maintain consigned inventory.
Update and maintain accurate on-hand quantities across departments, stockroom, overstock locations, and pharmacy; complete pharmacy smart counts.
Ensure inventory compliance with state and local laws regarding regulated products.
Maintain inventory records and organize invoices, receipts, and return authorizations; prepare for and support physical inventory activities.
Keep counters and shelves clean and well merchandised and remain knowledgeable about store systems and equipment.
Assist and coach the store team on package delivery activities, package scanning and returns, and support execution of the Pickup Program.
When serving as leader on duty in designated stores, register sales on the assigned POS and handle applicable scanning errors, price verifications, modifications, voids, returns, refunds, safe drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company training and complete e-learning modules, including safety training; obtain and maintain a valid pharmacy license or certification as required by the state.
Serve as a liaison between management and non-management team members by coaching and developing capabilities with inventory systems; report disciplinary issues and customer complaints to management when leader on duty.
Complete additional activities and other assigned tasks.