Inventory Specialist
About The Position
The Inventory Specialist is responsible for executing, monitoring, and training inventory best practices and standard operating procedures throughout the store, including the front end and pharmacy. The role supports pharmacy inventory management and oversees receiving, counting, ordering, pricing, returns, on-shelf availability, planogram accuracy, inventory records, and asset protection. In designated stores, the specialist may open or close the store and serve as the leader on duty in the absence of store management. The role also supports a positive customer experience by greeting customers, assisting with products and services, modeling customer-service practices, and resolving customer issues when serving as leader on duty. The Inventory Specialist coaches team members on inventory and package-delivery processes, coordinates with management, and completes assigned training and safety modules. A valid pharmacy license or certification must be obtained and maintained if required by the state.
Requirements
- Six months of prior Walgreens work experience for internal candidates, or one year of prior retail work experience for external candidates.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evening and weekend hours.
- Demonstrated attention to detail and ability to multitask and manage execution.
- Experience identifying operational issues and recommending and implementing strategies to resolve problems.
- Obtain and maintain a valid pharmacy license or certification when required by the state.
Nice To Haves
- Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
- Prior work experience with Walgreens, with an evaluation on file.
Responsibilities
- Execute, monitor, and train storewide inventory best practices and standard operating procedures for the front end and pharmacy.
- Support pharmacy inventory activities, including receiving, counting, ordering, posting shipments, completing tote audits, and facilitating returns and transfers.
- Receive, count, price, and process returns for merchandise; maintain accurate on-hand quantities and inventory records across departments, stockroom, overstock locations, and pharmacy.
- Champion On-Shelf Availability, complete related warehouse and direct-store-delivery processes, and carry out disposals, call-ins, scan-outs, and vendor returns before expiration.
- Validate planograms and complete pricing activities, including price changes, markdowns, markdown deletes, signage, and regulatory pricing tasks.
- Review and coordinate the use of reports and system applications that affect inventory balances and pricing accuracy.
- Execute and maintain front-end and pharmacy asset-protection practices; file claims for overages, shortages, order errors, and damaged goods, including prescription drugs.
- Scan deliveries while vendors are still in the store, address inaccurate or undelivered receipts, and open tickets as needed to correct order issues.
- Complete or verify pharmacy warehouse, prescription, OTC, secondary-vendor, flu, and dropship order postings under the supervision of the pharmacist-in-charge.
- Complete pharmacy recalls, vendor returns, non-controlled and damaged-salvage returns, excess-inventory returns, pharmacy transfers where applicable, and pharmacy smart counts under the supervision of the pharmacist-in-charge.
- Support ordering for the front end and pharmacy, order expense items, monitor pharmacy manual orders for excess, and maintain consigned inventory.
- Update on-hands for designated pull-and-quarantine items and place them in the designated holding area.
- Ensure inventory compliance with state and local laws for regulated products such as alcoholic beverages and tobacco products.
- Organize and retain invoices, receipts, return authorizations, and other records needed for inventory activities.
- Help prepare for physical inventory and support inventory-day activities, including preparing the sales floor, stockroom, and pharmacy and auditing the third-party inventory team.
- Keep counters and shelves clean and well merchandised, and remain knowledgeable about store systems and equipment.
- Assist and coach the store team on package delivery activities, including package scanning, daily inventory functions, returns, and Pickup Program execution.
- When serving as leader on duty in designated stores, open or close the store in the absence of store management; complete required systems start-ups, cash handling, cashier duties, and store-readiness tasks.
- When serving as leader on duty, register sales on the assigned POS system and handle scanning errors, price verifications, items not on file, price modifications, voids, returns, refunds, cash drops, and change requests.
- Engage customers, offer assistance, model customer-service best practices, and resolve customer issues when serving as leader on duty.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Attend company training, complete e-learning and safety modules, and obtain and maintain a state-required pharmacy license or certification.
- Coach and develop team members in inventory systems; communicate assigned tasks and report disciplinary issues and customer complaints to management.
- Complete additional activities and other assigned tasks.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
