Inventory Specialist

Walgreens•Fairview Heights, IL

1d•$18 - $23•Onsite

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures throughout the store, including the front end and pharmacy. The role supports pharmacy inventory management, champions On-Shelf Availability, and handles receiving, counting, ordering, pricing, returns, planogram accuracy, and other in-store inventory processes. It reviews and coordinates the proper use of reports and system applications affecting on-hand balances and pricing, maintains asset-protection practices, and files claims for overages, shortages, order errors, and damaged goods. In designated stores, the Inventory Specialist may open or close the store in the absence of store management, complete required system start-ups and cash-handling duties, and prepare the floor and stockroom for the business day. The role also provides customer assistance and, when serving as leader on duty, resolves customer issues and handles assigned operational and point-of-sale responsibilities. The position executes and coaches inventory, delivery, receiving, pricing, ordering, inventory-count, records-retention, and physical-inventory processes across the front end and pharmacy. Pharmacy duties are performed under the supervision of the pharmacist-in-charge where specified. The Inventory Specialist supports store teams with package delivery and pickup activities, follows company policies, attends required training, maintains required state pharmacy credentials, and communicates between management and non-management team members.

Requirements

Internal candidates: six months of prior Walgreens work experience; external candidates: one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Internal candidates must have an “Achieving expectations” rating on their last performance review and no written disciplinary actions in the previous 12 months.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Valid pharmacy license or certification as required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior work experience with Walgreens and an evaluation on file.

Responsibilities

Execute, monitor, and train store-wide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory management, including receiving, counting, ordering, and facilitating returns.
Champion On-Shelf Availability and perform receiving, counting, pricing, returns, and other in-store inventory processes.
Validate and ensure the accuracy of planograms.
Review and coordinate appropriate use of reports and system applications affecting on-hand balances and pricing.
Execute and maintain front-end and pharmacy asset-protection techniques; file claims for overages, shortages, order errors, and damaged goods, including prescription drugs.
In designated stores, open or close the store in the absence of store management; complete system start-ups, cash handling, cashier responsibilities, and business-day floor and stockroom readiness.
Greet customers, offer assistance with products and services, and, when serving as leader on duty, resolve customer issues and answer questions.
Model and share customer-service best practices with team members.
Execute and coach warehouse and vendor inventory processes, including creating, reviewing, and receiving orders.
Scan deliveries while the vendor is still in the store, take appropriate receiving actions, contact vendors about past undelivered scheduled receipts, and open tickets to correct inaccurate orders; focus on One Box receiving.
Under pharmacist-in-charge supervision, verify pharmacy shipments and complete or verify daily postings for pharmacy warehouse, ABC prescription and OTC, secondary vendor, flu, and dropship orders; perform tote audits and report shortages or damaged products.
Complete the On-Shelf Availability process for planogrammed departments, including disposals, call-ins, vendor returns before expiration, and scan outs and scan-out returns for subscribed, vendor/DSD, and pharmacy departments.
Under pharmacist-in-charge supervision, complete pharmacy recalls, vendor returns, non-controlled and damaged salvage returns, applicable excess-inventory returns or interstore transfers, and verification of pharmacy/prescription claims posting.
Complete pricing activities, including price changes, markdowns, markdown deletes, accurate signage, daily basic-department pricing, and additional regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders for excess orders, and maintaining and ordering consigned inventory as required.
Update and place designated pull-and-quarantine item on-hands in the designated holding area.
Maintain accurate inventory counts and on-hand quantities for basic departments, the stockroom, overstock locations, and, under pharmacist-in-charge supervision, pharmacy; complete pharmacy smart counts.
Ensure inventory compliance with state and local laws for regulated products, including alcoholic beverages and tobacco products.
Maintain inventory records, receive and post front-end products in inventory systems, and retain invoices, receipts, and return authorizations.
Help prepare for physical inventory and support inventory-day activities, including preparing the sales floor, stockroom, and pharmacy and auditing the third-party team.
Keep counters and shelves clean and well merchandised.
Learn and use store systems and equipment.
Assist and coach the store team on package delivery activities, including package scanning, daily inventory functions, and package returns; support the Pickup Program.
In designated stores, when serving as leader on duty, register sales on the assigned POS system and record scanning errors, price verifications, items not on file, price modifications, and voids; complete returns, order voids, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful coworker relationships.
Attend company trainings, complete e-learning modules including safety training, and maintain a valid pharmacy license or certification as required by the state.
Coach and develop team members' capabilities with inventory systems; when serving as leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.
Complete additional activities and tasks as assigned.