Inventory Specialist

Walgreens•High Point, NC

About The Position

The Inventory Specialist executes, monitors, and trains store-wide inventory best practices and standard operating procedures across the front end and pharmacy. The role supports pharmacy inventory management, including receiving, counting, ordering, returns, claims, and on-hand accuracy. It champions On-Shelf Availability and oversees receiving, pricing, planogram accuracy, and other in-store inventory processes. The specialist uses reports and system applications to improve inventory and pricing accuracy and maintains asset protection practices. The position includes customer service and operational responsibilities. In designated stores, the specialist may open or close the store in the absence of management and serve as the leader on duty, addressing customer issues, directing assigned work, and handling specified point-of-sale tasks. The role also supports package delivery activities and the Pickup Program, maintains inventory documentation, and helps prepare for physical inventory. The specialist attends company training and e-learning, maintains any pharmacy license or certification required by the state, and serves as a liaison between management and non-management team members by coaching others on inventory systems.

Requirements

Internal candidates: six months of prior work experience with Walgreens; external candidates: one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification if required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior work experience with Walgreens, with an evaluation on file.

Responsibilities

Execute, monitor, and train team members on inventory best practices and standard operating procedures throughout the store, including the front end and pharmacy.
Support pharmacy inventory management, including receiving, counting, ordering, returns, transfers, recalls, and claims, under the supervision of the pharmacist-in-charge where specified.
Champion On-Shelf Availability and complete related inventory processes, including scan-outs, disposals, call-ins, vendor returns, and maintaining accurate on-hand quantities.
Receive, count, price, and process store inventory; validate planograms and maintain accurate front-end and pharmacy inventory and pricing records.
Review and coordinate the use of reports and system applications affecting on-hand balances and pricing accuracy.
Execute and maintain front-end and pharmacy asset-protection practices; file claims for overages, shortages, order errors, and damaged goods, including prescription drugs.
Create, review, and receive warehouse and vendor orders; scan deliveries while vendors are present and resolve delivery or order discrepancies.
Complete or verify pharmacy shipment and order postings, tote audits, and reporting of shortages or damaged products.
Complete pricing activities, including daily price changes, markdowns, markdown deletions, accurate signage, and applicable regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders for excess, and maintaining consigned inventory.
Update on-hands for designated pull-and-quarantine items and place them in the designated holding area.
Maintain inventory counts and on-hand accuracy in departments, stockrooms, overstock locations, and pharmacy; complete pharmacy smart counts.
Ensure regulated-product inventory complies with applicable state and local laws.
Maintain inventory files and records, including invoices, receipts, return authorizations, and receiving and posting documentation.
Prepare for and support physical inventory, including preparing sales floors, stockrooms, and pharmacies and auditing the third-party inventory team on inventory day.
Keep counters and shelves clean and well merchandised; remain knowledgeable about store systems and equipment.
Assist and coach the store team on package delivery activities, including scanning packages in and out, daily inventory functions, and package returns; support the Pickup Program.
In designated stores, open or close the store in the absence of management and complete required system start-ups, cash handling, cashier duties, and floor and stockroom readiness.
Engage customers, offer assistance, model customer-service best practices, and, when serving as leader on duty in designated stores, resolve customer issues and answer questions.
When serving as leader on duty in designated stores, register sales on the assigned POS and handle specified sales records, returns, voids, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company-based training and complete e-learning modules, including safety training.
Obtain and maintain a valid pharmacy license or certification when required by the state.
Coach and develop team members' capabilities with inventory systems; when leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.
Complete additional activities and tasks as assigned.