Inventory Specialist

Walgreens•Madison, WI

5d•$18 - $23•Onsite

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures throughout the store, including the front end and pharmacy. The role supports pharmacy inventory management by receiving, counting, ordering, and facilitating returns; champions On-Shelf Availability; handles in-store inventory processes; and validates planogram accuracy. The specialist reviews and coordinates the use of reports and system applications affecting inventory balances and pricing, and maintains asset protection practices and claims for overages, shortages, order errors, and damaged goods. The role may open or close designated stores in the absence of store management, including completing system start-ups, cash handling, cashier duties, and preparing the sales floor and stockroom for business. It also provides customer assistance, models customer-service practices, and, when serving as leader on duty, resolves customer issues and handles assigned operational and point-of-sale responsibilities. The Inventory Specialist executes and coaches inventory operations, including delivery receiving, pharmacy shipment posting and inventory activities, On-Shelf Availability processes, pricing, ordering, inventory counts, records, physical inventory preparation, package delivery activities, and compliance for regulated products. Under pharmacist-in-charge supervision, the role performs designated pharmacy inventory duties. The specialist attends required training, maintains any pharmacy license or certification required by the state, and communicates tasks and inventory-system guidance to team members.

Requirements

Internal candidates must have six months of prior Walgreens work experience; external candidates must have one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Internal candidates must have an “Achieving expectations” rating on their last performance review and no written disciplinary actions in the previous 12 months.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train inventory best practices and standard operating procedures for the entire store, including the front end and pharmacy.
Support pharmacy inventory activities, including receiving, counting, ordering, and facilitating returns.
Champion On-Shelf Availability and handle receiving, counting, pricing, returns, and other in-store inventory processes.
Validate and ensure planogram accuracy.
Review and coordinate the proper use of reports and system applications that affect front-end and pharmacy on-hand balances and pricing.
Execute and maintain front-end and pharmacy asset protection techniques and file claims for overages, shortages, order errors, and damaged goods, including prescription drugs.
When required in designated stores and in the absence of store management, open or close the store, complete system start-ups and cash-handling and cashier duties, and prepare the floor and stockroom for the business day.
Greet customers, offer assistance with products and services, and, when leader on duty, resolve customer issues and answer questions.
Model and share customer-service best practices with team members.
Execute and coach warehouse and vendor inventory processes, including creating, reviewing, and receiving orders.
Scan deliveries while vendors are still in the store, take appropriate action on delivered or undelivered receipts, contact vendors, and open tickets to correct inaccurate orders.
Under pharmacist-in-charge supervision, verify pharmacy shipments and complete or verify postings for pharmacy warehouse, prescription, OTC, secondary vendor, flu, and dropship orders; audit totes as needed and report shortages or damaged products.
Complete the end-to-end On-Shelf Availability process for planogrammed departments, including warehouse and direct store delivery; execute disposals, call-ins, vendor returns, and scan-outs and scan-out returns for subscribed departments and pharmacy.
Under pharmacist-in-charge supervision, complete pharmacy recalls, vendor returns, non-controlled and damaged salvage returns, excess inventory returns or applicable interstore transfers, and verify pharmacy and prescription claims postings.
Complete pricing activities, including price changes and markdowns, and maintain accurate pricing, signage, and timely completion of additional regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders for excess, and maintaining and ordering consigned inventory as needed.
Update designated pull-and-quarantine item on-hands and place items in the designated holding area.
Maintain accurate inventory counts and on-hand quantities in basic departments, stockroom, overstock locations, and, under pharmacist-in-charge supervision, pharmacy; complete pharmacy smart counts.
Ensure inventory compliance with state and local laws regarding regulated products such as alcohol and tobacco.
Maintain inventory records, receive and post front-end products in inventory systems, and organize and retain required invoices, receipts, and return authorizations.
Prepare for physical inventory and support inventory-day activities, including preparing the sales floor, stockroom, and pharmacy and auditing the third-party team.
Keep counters and shelves clean and well merchandised.
Learn and use store systems and equipment.
Assist and coach the store team on package delivery activities, including package scanning, daily inventory functions, package returns, and Pickup Program execution.
When serving as leader on duty in designated stores, register sales on the assigned POS system and record scanning errors, price verifications, items not on file, price modifications, and voids; process returns, order voids, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful coworker relationships.
Attend company training and complete e-learning modules, including safety training.
Obtain and maintain a valid pharmacy license or certification if required by the state.
Act as a liaison between management and non-management team members by coaching and developing their inventory-system capabilities; when leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.
Complete additional activities and other assigned tasks.