Inventory Specialist

Walgreens•Battle Creek, MI

1d•$18 - $23

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures throughout the store, including the front end and pharmacy. The role supports pharmacy inventory activities such as receiving, counting, ordering, and returns, and is responsible for On-Shelf Availability and in-store inventory processes, including pricing and planogram accuracy. The position reviews reports and system applications that affect inventory balances and pricing, maintains asset-protection practices, and files claims for vendor or warehouse overages, shortages, order errors, and damaged goods. The specialist supports store operations and customer experience by assisting customers, modeling service practices, coaching team members, and, in designated stores, serving as leader on duty. When required in designated stores, this includes opening or closing the store in the absence of management and handling related systems, cash, and readiness responsibilities. The role also supports package delivery and pickup activities, physical inventory preparation, inventory records, and compliance with applicable laws and company procedures. The position attends required company training and e-learning, including safety training, and obtains and maintains a state-required pharmacy license or certification. It serves as a liaison between management and non-management team members by coaching others on inventory systems and communicating assigned tasks and relevant issues to management.

Requirements

Six months of prior Walgreens work experience for internal candidates, or one year of prior retail work experience for external candidates.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification as required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train team members on inventory best practices and standard operating procedures for the store's front end and pharmacy.
Support pharmacy inventory activities, including receiving, counting, ordering, returns, recalls, and inventory transfers, under the supervision of the pharmacist-in-charge where specified.
Receive, count, price, and process returns for store inventory; champion On-Shelf Availability and validate planogram accuracy.
Review and coordinate the proper use of reports and system applications affecting inventory on-hand balances and pricing.
Maintain front-end and pharmacy asset-protection practices and file claims for overages, shortages, order errors, and damaged goods.
In designated stores, open or close the store in the absence of store management and complete required system start-ups, cash handling, cashier duties, and store-readiness tasks.
Engage customers, offer product and service assistance, and model customer-service best practices for team members.
When serving as leader on duty in designated stores, resolve customer issues, answer questions, communicate tasks, and complete assigned point-of-sale and cash-handling responsibilities.
Execute and coach warehouse and vendor inventory-management processes, including creating, reviewing, and receiving orders.
Scan deliveries while vendors are still in the store; take appropriate steps for delivered, missing, or inaccurate orders and open tickets as needed.
Verify pharmacy shipments and complete or verify postings for pharmacy warehouse, prescription, OTC, secondary vendor, flu, and dropship orders; conduct necessary tote audits and report shortages or damaged products.
Complete the end-to-end On-Shelf Availability process, including scan-outs, disposals, call-ins, and vendor returns before expiration.
Complete pharmacy inventory activities, including recalls, returns, salvage returns, excess inventory returns or transfers where applicable, and verification of prescription claims.
Execute pricing activities, including price changes, markdowns, markdown deletions, signage, and other required regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders for excess, and maintaining consigned inventory.
Update on-hand quantities for designated pull-and-quarantine items and place them in the designated holding area.
Maintain accurate inventory counts and on-hand quantities in departments, the stockroom, overstock locations, and pharmacy; complete pharmacy smart counts.
Ensure inventory compliance with state and local laws governing regulated products.
Maintain inventory records and systems for received products, and organize and retain invoices, receipts, and return authorizations.
Prepare for physical inventory and support inventory-day activities, including preparing sales-floor, stockroom, and pharmacy areas and auditing the third-party team.
Keep counters and shelves clean and well merchandised; maintain knowledge of store systems and equipment.
Assist and coach the store team on package-delivery activities, package scanning and returns, daily inventory functions, and Pickup Program execution.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company trainings, complete required e-learning and safety training, and maintain a state-required pharmacy license or certification.
Coach and develop team members' capabilities with inventory systems; report disciplinary issues and customer complaints to management.
Complete additional activities and other assigned tasks.