Inventory Specialist

Walgreens•Monroe, LA

11d

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures across the store, including the front end and pharmacy. The role supports pharmacy inventory management; receiving, counting, ordering, pricing, and returns; On-Shelf Availability; planogram accuracy; inventory systems and reporting; and asset protection. In designated stores, the specialist may open or close the store and serve as leader on duty in the absence of store management. The position also engages customers, models customer-service practices, coaches team members on inventory processes, and supports deliveries, package handling, and pickup. Pharmacy inventory duties are performed under the supervision of the pharmacist-in-charge. The specialist maintains accurate inventory records and counts, handles pricing and claims, supports physical inventory, and complies with company policies and applicable rules for regulated products. Training, e-learning, and any state-required pharmacy license or certification must be completed and maintained.

Requirements

Six months of prior Walgreens work experience for internal candidates, or one year of prior retail work experience for external candidates.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification if required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train store-wide inventory best practices and standard operating procedures for front-end and pharmacy operations.
Support pharmacy inventory activities, including receiving, counting, ordering, posting shipments, completing tote audits, and reporting shortages or damaged products under the pharmacist-in-charge's supervision.
Receive, count, price, and process returns for in-store inventory; champion the On-Shelf Availability process.
Validate planograms and use reports and system applications to support accurate on-hand balances and pricing.
Execute front-end and pharmacy asset-protection practices and file claims for vendor or warehouse overages, shortages, order errors, and damaged goods.
In designated stores, open or close the store in the absence of store management, complete required system start-ups and cash-handling duties, and prepare the sales floor and stockroom for the business day.
Engage customers, offer assistance, model customer-service best practices, and, when leader on duty, resolve customer issues and answer questions.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, and receiving orders.
Scan deliveries while vendors are present; verify physical receipt, follow up on undelivered scheduled receipts, and open tickets to correct inaccurate orders.
Complete On-Shelf Availability processes, including scan outs, disposals, call-ins, vendor returns, and returns before expiration for applicable departments.
Complete pharmacy recalls, vendor returns, damaged-product salvage returns, excess inventory returns, and applicable interstore transfers under the pharmacist-in-charge's supervision.
Verify pharmacy and prescription claims postings and complete pricing activities, including price changes, markdowns, markdown deletes, signage, and other required pricing tasks.
Support front-end and pharmacy ordering, order expense items, monitor pharmacy manual orders for excess, and maintain consigned inventory.
Update on-hands for designated pull-and-quarantine items and place them in the designated holding area.
Maintain accurate on-hand quantities and inventory counts across basic departments, stockroom, overstock locations, and pharmacy; complete pharmacy smart counts under the pharmacist-in-charge's supervision.
Ensure inventory compliance with state and local laws for regulated products, including alcoholic beverages and tobacco products.
Maintain inventory records and organize invoices, receipts, and return authorizations.
Prepare for and support physical inventory, including preparing the sales floor, stockroom, and pharmacy and auditing the third-party inventory team.
Keep counters and shelves clean and well merchandised; learn and use store systems and equipment.
Assist and coach the store team on package delivery activities, including package scanning, daily inventory functions, and package returns; support the Pickup Program.
When leader on duty in designated stores, register sales in the POS system and handle scanning errors, price verifications, items not on file, price modifications, voids, returns, refunds, cash drops, and change requests.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Attend company training, complete e-learning and safety training, and maintain any state-required pharmacy license or certification.
Coach and develop team members' capabilities with inventory systems; when leader on duty, communicate assignments and report disciplinary issues and customer complaints to management.
Complete additional activities and tasks as assigned.