Inventory Specialist

Walgreens•Romeoville, IL

13d•$18 - $23

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures throughout the store, including the front end and pharmacy. The role supports pharmacy inventory management and oversees receiving, counting, ordering, pricing, returns, planogram accuracy, on-shelf availability, inventory records, and related store processes. The specialist reviews reports and system applications that affect inventory balances and pricing, maintains asset-protection practices, and files claims for overages, shortages, order errors, and damaged goods. In designated stores, the specialist may open or close the store in the absence of store management and perform associated opening, closing, cash-handling, and cashier responsibilities. The position also supports customer service, store operations, inventory compliance, physical inventory preparation, package delivery and pickup activities, team coaching, and required training. Pharmacy work is performed under the supervision of the pharmacist-in-charge where specified. In designated stores, the specialist may serve as leader on duty and handle related customer, team, and point-of-sale responsibilities.

Requirements

Internal candidates must have six months of prior Walgreens work experience, or external candidates must have one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification as required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train storewide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory activities, including receiving, counting, ordering, returns, claims, and inventory transfers where applicable.
Champion On-Shelf Availability and complete receiving, counting, pricing, returns, planogram validation, and other in-store inventory processes.
Review and coordinate the proper use of reports and system applications that affect on-hand balances and pricing.
Execute and maintain front-end and pharmacy asset-protection techniques; file claims for overages, shortages, order errors, and damaged goods.
In designated stores, open or close the store in the absence of store management and complete required system startups, cash handling, cashier duties, and readiness tasks.
Greet customers, offer assistance, and, when serving as leader on duty in designated stores, resolve customer issues and answer questions.
Model and share customer-service best practices with team members.
Execute and coach team members on warehouse and vendor inventory management processes, including creating, reviewing, and receiving orders.
Scan deliveries while vendors are still in the store, take appropriate action for received or missing deliveries, contact vendors, and open tickets to correct inaccurate orders.
Under the pharmacist-in-charge’s supervision, verify pharmacy shipment postings and complete or verify postings for pharmacy warehouse, prescription, OTC, secondary vendor, flu, and dropship orders; conduct necessary tote audits and report shortages or damaged products.
Complete the On-Shelf Availability end-to-end process for planogrammed departments, including disposals, call-ins, vendor returns before expiration, and scan outs and scan-out returns.
Under the pharmacist-in-charge’s supervision, complete pharmacy recalls and returns, facilitate applicable excess inventory returns or transfers, and verify pharmacy and prescription claims postings.
Complete pricing activities, including price changes and markdowns; maintain accurate pricing and signage and complete additional regulatory pricing tasks promptly.
Support front-end and pharmacy ordering by ordering expense items, monitoring pharmacy manual orders for excess, and maintaining and ordering consigned inventory as required.
Update on-hands for designated pull-and-quarantine items and place them in the designated holding area.
Maintain accurate inventory counts and on-hand quantities in departments, stockroom, overstock locations, and pharmacy; complete pharmacy smart counts under the pharmacist-in-charge’s supervision.
Ensure inventory compliance with state and local laws regarding regulated products such as alcohol and tobacco.
Maintain inventory records and systems, organize files, and retain invoices, receipts, and return authorizations.
Help prepare for physical inventory and support inventory-day activities, including preparing the sales floor, stockroom, and pharmacy and auditing the third-party team.
Keep counters and shelves clean and well merchandised.
Learn and use store systems and equipment.
Assist and coach the store team on package delivery activities, including scanning packages in and out, daily inventory functions, and package returns; support the Pickup Program.
In designated stores, when serving as leader on duty, register sales on the assigned POS and handle scanning errors, price verifications, items not on file, price modifications, voids, product returns, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company training and complete e-learning modules, including safety training.
Obtain and maintain a valid pharmacy license or certification as required by the state.
Liaise between management and non-management team members by coaching and developing inventory-system capabilities; when serving as leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.
Complete additional activities and tasks as assigned.