Inventory Specialist

Walgreens•Franklin, TN

6d•Onsite

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures across the store, including the front end and pharmacy. The role supports pharmacy inventory management, champions On-Shelf Availability, and manages receiving, counting, ordering, pricing, returns, planogram accuracy, inventory reports, and system applications that affect on-hand balances and pricing. It also maintains asset protection practices and files claims for vendor or warehouse overages, shortages, order errors, and damaged goods, including prescription drugs. In designated stores, the specialist may open or close the store in the absence of store management and perform the associated systems, cash-handling, cashier, and store-readiness duties. The position provides customer assistance and models customer-service practices. When serving as leader on duty in a designated store, it may resolve customer issues, communicate tasks, handle point-of-sale responsibilities, and report disciplinary issues or customer complaints to management. Operational work includes coaching team members on inventory processes; scanning deliveries; verifying pharmacy shipments and orders under pharmacist-in-charge supervision; completing On-Shelf Availability processes, scan-outs, returns, recalls, pricing activities, inventory counts, and inventory records; and supporting physical inventory. The specialist also helps maintain merchandising, package delivery and pickup activities, and compliance with laws concerning regulated products. The role organizes inventory documentation, attends required trainings, completes e-learning, and obtains and maintains any state-required pharmacy license or certification.

Requirements

Six months of prior Walgreens work experience for internal candidates, or one year of prior retail work experience for external candidates.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification if required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train store-wide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory activities, including receiving, counting, ordering, returns, shipment posting, tote audits, recalls, damaged-product reporting, smart counts, and transfers, under pharmacist-in-charge supervision where specified.
Manage On-Shelf Availability processes, including receiving and scanning deliveries, scan-outs, disposals, call-ins, vendor returns, and maintaining accurate on-hand quantities.
Validate planograms and coordinate the appropriate use of reports and system applications that affect inventory balances and pricing.
Execute and maintain asset protection practices and file claims for overages, shortages, order errors, and damaged merchandise or prescription drugs.
Complete pricing activities, including price changes, markdowns, signage, and other regulatory pricing tasks.
Support front-end and pharmacy ordering, order expense items, monitor pharmacy manual orders for excess, and maintain consigned inventory.
Update and hold designated pull-and-quarantine items; organize invoices, receipts, and return authorizations; and assist with physical inventory preparation and audit activities.
Maintain inventory compliance with applicable state and local laws for regulated products.
Keep counters and shelves clean and well merchandised; maintain knowledge of store systems and equipment.
Assist and coach team members on package delivery activities and support the Pickup Program.
Engage customers, offer assistance, and model customer-service best practices; resolve customer issues when serving as leader on duty in designated stores.
In designated stores, open or close the store in the absence of store management and complete related systems, cash-handling, cashier, and store-readiness duties.
When serving as leader on duty, register sales and handle point-of-sale transactions, returns, refunds, voids, cash drops, and change requests.
Communicate assigned tasks when serving as leader on duty and report disciplinary issues and customer complaints to management.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company training, complete e-learning and safety training, and obtain and maintain any state-required pharmacy license or certification.
Complete additional activities and tasks as assigned.