Inventory Specialist

Walgreens•West Point, VA

6d•$18 - $23

About The Position

The Inventory Specialist executes, monitors, and trains storewide inventory best practices and standard operating procedures across the front end and pharmacy. The role supports pharmacy inventory management, including receiving, counting, ordering, and returns, and is responsible for On-Shelf Availability, inventory processes, and planogram accuracy. It reviews and coordinates the use of reports and system applications affecting inventory balances and pricing, maintains asset protection practices, and files claims for overages, shortages, order errors, and damaged goods. In designated stores, the Inventory Specialist may open or close the store in the absence of store management and handle required system startups, cash handling, cashier duties, and store readiness. The position also provides customer service, coaches team members, and may serve as leader on duty, resolving customer issues and carrying out point-of-sale responsibilities. The role performs and coaches a wide range of inventory and operations processes, including receiving and verifying deliveries, pharmacy shipment postings, stock counts, pricing, returns, ordering, inventory records, and preparation for physical inventory. It supports package delivery and pickup activities, maintains compliance with applicable regulations, and follows company policies. The Inventory Specialist attends required training and e-learning and obtains and maintains a valid pharmacy license or certification where required by the state.

Requirements

Internal candidates: six months of prior work experience with Walgreens; external candidates: one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Internal candidates must have an “Achieving expectations” rating on their last performance review and no written disciplinary actions in the previous 12 months.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Valid pharmacy license or certification as required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior work experience with Walgreens, with an evaluation on file.

Responsibilities

Execute, monitor, and train team members on storewide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory management activities, including receiving, counting, ordering, and facilitating returns.
Champion On-Shelf Availability and perform receiving, counting, pricing, returns, and other in-store inventory processes.
Validate planograms and coordinate the proper use of reports and system applications affecting on-hand balances and pricing.
Maintain front-end and pharmacy asset protection practices and file claims for overages, shortages, order errors, and damaged goods.
In designated stores, open or close the store in the absence of management and complete required system startups, cash handling, cashier responsibilities, and store-readiness tasks.
Engage customers, provide assistance, model customer-service best practices, and, when leader on duty, resolve customer issues.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, and receiving orders.
Scan deliveries while vendors are present, address missing or inaccurate deliveries, and open tickets as needed.
Under the pharmacist-in-charge's supervision, verify pharmacy shipment postings and complete or verify pharmacy order postings, tote audits, and shortage or damage reporting.
Complete On-Shelf Availability processes, including disposals, call-ins, vendor returns, and scan-outs for subscribed departments and pharmacy.
Under the pharmacist-in-charge's supervision, complete pharmacy recalls and returns, facilitate applicable transfers, and verify pharmacy and prescription claims.
Complete pricing activities, including price changes, markdowns, signage, and additional regulatory pricing tasks.
Support front-end and pharmacy ordering, order expense items, monitor pharmacy manual orders for excess, and maintain consigned inventory.
Update on-hand quantities for designated pull-and-quarantine items and place them in the designated holding area.
Maintain accurate inventory counts and on-hand quantities in departments, stockrooms, overstock locations, and pharmacy; complete pharmacy smart counts.
Ensure inventory compliance with state and local laws for regulated products.
Maintain inventory records, receive and post products in inventory systems, and retain necessary invoices, receipts, and return authorizations.
Prepare for physical inventory and support inventory-day activities, including auditing the third-party inventory team.
Keep counters and shelves clean and well merchandised.
Learn and use store systems and equipment; assist and coach the team on package delivery activities and support the Pickup Program.
When leader on duty in designated stores, register sales on the POS system and complete related transactions, returns, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful coworker relationships.
Attend company training and complete e-learning modules, including safety training.
Obtain and maintain a valid pharmacy license or certification as required by the state.
Coach and develop team members on inventory systems, communicate assigned tasks when leader on duty, and report disciplinary issues and customer complaints to management.
Complete additional activities and tasks as assigned.