Inventory Specialist

Walgreens•Wauwatosa, WI

17d•Onsite

About The Position

The Inventory Specialist executes, monitors, and trains inventory best practices and standard operating procedures throughout the store, including the front end and pharmacy. The role supports pharmacy inventory management and is responsible for receiving, counting, ordering, pricing, returns, on-shelf availability, planogram accuracy, inventory reporting, and asset protection. It also maintains accurate on-hand balances and inventory records, files claims for discrepancies and damaged goods, and supports physical inventory activities. In designated stores, the specialist may open or close the store and serve as leader on duty in the absence of store management. The role engages customers, models customer-service practices, and may resolve customer issues when serving as leader on duty. It executes and coaches team members on warehouse, vendor, pharmacy, pricing, package-delivery, and point-of-sale processes. Pharmacy activities are performed under the supervision of the pharmacist-in-charge. The specialist also completes required training, maintains any state-required pharmacy license or certification, and communicates assigned tasks and operational concerns to management.

Requirements

Internal candidates: six months of prior work experience with Walgreens; external candidates: one year of prior retail work experience.
Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Internal candidates must have an “Achieving expectations” rating on their last performance review and no written disciplinary actions in the previous 12 months.
Obtain and maintain a valid pharmacy license or certification if required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior Walgreens work experience, with an evaluation on file.

Responsibilities

Execute, monitor, and train inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory activities, including receiving, counting, ordering, shipment posting, returns, recalls, tote audits, smart counts, and reporting shortages or damaged products, under pharmacist-in-charge supervision.
Champion on-shelf availability and complete related processes, including scan outs, disposals, call-ins, and vendor returns before expiration.
Receive and scan deliveries, verify orders, address delivery discrepancies, and create tickets or contact vendors as needed.
Validate planograms and maintain accurate pricing, signage, price changes, markdowns, and required regulatory pricing tasks.
Maintain accurate on-hand quantities, inventory counts, inventory records, and required invoices, receipts, and return authorizations.
Execute front-end and pharmacy asset-protection practices and file claims for overages, shortages, order errors, and damaged goods.
Support ordering, monitor pharmacy manual orders for excess inventory, maintain consigned inventory, and update designated pull-and-quarantine on-hands.
Ensure inventory compliance with state and local laws concerning regulated products.
Prepare for and support physical inventory, including preparing the sales floor, stockroom, and pharmacy and auditing the third-party inventory team.
Keep counters and shelves clean and well merchandised; assist and coach the team on package-delivery activities and support the Pickup Program.
In designated stores, open or close the store in the absence of management and complete required start-up, cash-handling, cashier, and readiness tasks.
Engage customers, offer assistance, model customer-service practices, and, when leader on duty, resolve customer issues and answer questions.
When leader on duty, communicate assigned tasks, report disciplinary issues and customer complaints to management, and perform assigned point-of-sale and cash-handling activities.
Attend company training and complete e-learning modules, including safety training; obtain and maintain any pharmacy license or certification required by the state.
Complete additional activities and tasks as assigned.