Inventory Specialist

Walgreens•Lansing, MI

3d•Onsite

About The Position

The Inventory Specialist executes, monitors, and trains storewide inventory best practices and standard operating procedures across the front end and pharmacy. The role supports pharmacy inventory management, champions On-Shelf Availability, and manages receiving, counting, ordering, pricing, returns, inventory records, and related in-store processes. The specialist reviews and coordinates use of reports and system applications affecting inventory balances and pricing, validates planograms, maintains asset-protection practices, and files claims for overages, shortages, order errors, and damaged goods, including prescription drugs. In designated stores, the specialist may open or close the store in the absence of store management and serve as leader on duty, including handling required systems start-ups, cash handling, cashier responsibilities, customer issues, and team task communication. The role engages customers and models customer-service practices while coaching team members in inventory systems and procedures. The specialist executes warehouse, vendor, front-end, and pharmacy inventory processes; receives and verifies deliveries and pharmacy shipments; completes On-Shelf Availability activities, returns, claims, pricing tasks, counts, and inventory compliance activities; and helps prepare for physical inventory. The role also supports package delivery and Pickup Program activities, maintains inventory documentation, completes required training, and obtains and maintains a pharmacy license or certification when required by the state.

Requirements

Internal candidates must have six months of prior work experience with Walgreens, or external candidates must have one year of prior retail work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Demonstrated attention to detail and ability to multitask and manage execution.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Obtain and maintain a valid pharmacy license or certification as required by the state.

Nice To Haves

Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
Prior work experience with Walgreens, with an evaluation on file.

Responsibilities

Execute, monitor, and train storewide inventory best practices and standard operating procedures for the front end and pharmacy.
Support pharmacy inventory management, including receiving, counting, ordering, and facilitating returns.
Champion On-Shelf Availability and perform receiving, counting, pricing, returns, and other in-store inventory processes.
Validate planograms and coordinate the proper use of reports and system applications affecting on-hand balances and pricing.
Maintain front-end and pharmacy asset-protection techniques and file claims for overages, shortages, order errors, and damaged goods, including prescription drugs.
In designated stores, open and close the store in the absence of store management, completing required start-ups, cash handling, cashier responsibilities, and floor and stockroom readiness.
Engage customers, offer assistance, model customer-service practices, and, when leader on duty, resolve customer issues and answer questions.
Execute and coach team members on warehouse and vendor inventory processes, including creating, reviewing, receiving, and scanning deliveries while vendors are still in the store.
Verify pharmacy shipments and complete or verify posting of pharmacy warehouse, prescription, OTC, secondary vendor, flu, and dropship orders; conduct tote audits and report shortages or damaged products.
Complete On-Shelf Availability processes, including planogrammed department deliveries, disposals, call-ins, vendor returns, scan outs, and scan-out returns.
Complete pharmacy recalls, vendor returns, non-controlled and damaged salvage returns, excess inventory returns, and applicable interstore pharmacy transfers under pharmacist-in-charge supervision.
Verify posting of pharmacy and prescription claims.
Execute pricing activities, including price changes, markdowns, markdown deletes, signage, and other regulatory pricing tasks.
Support front-end and pharmacy ordering by ordering expense items; monitor pharmacy manual orders and maintain consigned inventory.
Update on-hands and place designated pull-and-quarantine items in the required holding area.
Maintain accurate on-hand quantities and inventory counts across basic departments, stockroom, overstock locations, and pharmacy; complete pharmacy smart counts under pharmacist-in-charge supervision.
Ensure inventory compliance with state and local laws for regulated products.
Maintain inventory records and retain invoices, receipts, and return authorizations; help prepare for and support physical inventory, including auditing the third-party team on inventory day.
Keep counters and shelves clean and well merchandised and remain knowledgeable about store systems and equipment.
Assist and coach the team on package delivery activities, including package scanning, daily inventory functions, and returns; support execution of the Pickup Program.
When designated leader on duty, register sales on the assigned POS and handle scanning errors, price verifications, items not on file, price modifications, voids, returns, refunds, cash drops, and change requests.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend company trainings and complete e-learning modules, including safety training.
Obtain and maintain a valid pharmacy license or certification when required by the state.
Coach and develop team members in inventory systems; when leader on duty, communicate assigned tasks and report disciplinary issues and customer complaints to management.
Complete additional activities and other assigned tasks.